Personal Loan Retention Specialist

Mashreqbank PSC; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Mashreqbank PSC is seeking a Personal Loan Retention Officer in Abu Dhabi to focus on retaining existing customers and delivering suitable financial solutions. The role involves handling Liability Letter requests, exploring Fresh and Top-Up loan opportunities, and facilitating loan restructurings.

The ideal candidate will have a university degree or diploma, at least 2 years in banking, and strong skills in sales, negotiation, and regulatory compliance to ensure timely processing and excellent

Qualifications

• Customer retention and relationship management experience.
• Familiarity with banking regulatory requirements and compliance.
• Excellent communication and negotiation skills.
• Strong attention to detail and process orientation.
• Ability to manage multiple tasks with prioritization.
• Solid understanding of credit products and service standards.

Responsibilities

• Manage customer retention activities for Personal Loans and Finance products.
• Handle Liability Letter requests and fresh/top-up loan opportunities.
• Facilitate loan rescheduling and restructuring solutions.
• Ensure timely processing and adherence to policies and turnaround times.

Skills

Customer Retention

Relationship Management

Sales & Negotiation

Credit & Product Knowledge

Problem Solving

Attention to Detail

Regulatory Awareness

Communication

Stakeholder Management

Time Management

Documentation & Process Control

Customer Experience Focus

Education

University Graduate/Diploma

Job description

Mashreqbank PSC is seeking a Personal Loan Retention Officer in Abu Dhabi to focus on retaining existing customers and delivering suitable financial solutions. The role involves handling Liability Letter requests, exploring Fresh and Top-Up loan opportunities, and facilitating loan restructurings.

The ideal candidate will have a university degree or diploma, at least 2 years in banking, and strong skills in sales, negotiation, and regulatory compliance to ensure timely processing and excellent