Business Development Officer.Injaz - DBC - PL Retention.Retail Banking group

Mashreq; United Arab Emirates; On-site; AED 90,000 - 130,000; Full time

Job summary

Mashreq is seeking a Personal Loan Retention Officer to focus on retaining existing customers in Personal Loans and Finance products. You will handle Liability Letter requests and pursue Fresh and Top-Up loan opportunities.

You will facilitate loan rescheduling and restructuring solutions, ensure timely processing, and maintain strict adherence to internal policies and regulatory requirements. Strong communication with customers and stakeholders, careful documentation, and attention to process

Qualifications

• Customer retention & relationship management focus.
• Banking background or related university diploma/degree.
• 2+ years of banking experience.
• Knowledge of credit products and terms.
• Strong communication with customers and stakeholders.

Responsibilities

• Retain existing customers in Personal Loans and Finance products.
• Handle Liability Letter requests and explore Fresh/Top-Up loan opportunities.
• Facilitate loan rescheduling and restructuring while ensuring policy compliance.

Skills

Customer Retention

Relationship Management

Sales & Negotiation

Credit Knowledge

Product Knowledge

Regulatory Awareness

Communication Skills

Time Management

Documentation

Education

University Graduat e/Diploma

Job description

The Personal Loan Retention Officer is responsible for managing customer retention activities for Personal Loans and Finance products, handling Liability Letter (LL) requests, Fresh and Top-Up loan opportunities, and facilitating loan rescheduling and restructuring solutions. The role focuses on retaining existing customers, providing suitable financial solutions, ensuring timely processing of requests, and maintaining adherence to internal policies, regulatory requirements, and service turnaround times.

Knowledge, Skills and Experience :

• Customer Retention & Relationship Management
• - . University Graduate/Diploma
• . Min 2 Year banking experience
• Sales & Negotiation Skills
• Credit & Product Knowledge
• Problem Solving & Decision Making
• Attention to Detail
• Regulatory & Compliance Awareness
• Communication & Stakeholder Management
• Time Management & Prioritization
• Documentation & Process Control
• Customer Experience Focus