Personal Loan Retention Specialist

Mashreq; United Arab Emirates; On-site; AED 90,000 - 130,000; Full time

Job summary

Mashreq is seeking a Personal Loan Retention Officer to focus on retaining existing customers in Personal Loans and Finance products. You will handle Liability Letter requests and pursue Fresh and Top-Up loan opportunities.

You will facilitate loan rescheduling and restructuring solutions, ensure timely processing, and maintain strict adherence to internal policies and regulatory requirements. Strong communication with customers and stakeholders, careful documentation, and attention to process

Qualifications

• Customer retention & relationship management focus.
• Banking background or related university diploma/degree.
• 2+ years of banking experience.
• Knowledge of credit products and terms.
• Strong communication with customers and stakeholders.

Responsibilities

• Retain existing customers in Personal Loans and Finance products.
• Handle Liability Letter requests and explore Fresh/Top-Up loan opportunities.
• Facilitate loan rescheduling and restructuring while ensuring policy compliance.

Skills

Customer Retention

Relationship Management

Sales & Negotiation

Credit Knowledge

Product Knowledge

Regulatory Awareness

Communication Skills

Time Management

Documentation

Education

University Graduat e/Diploma

Job description

Mashreq is seeking a Personal Loan Retention Officer to focus on retaining existing customers in Personal Loans and Finance products. You will handle Liability Letter requests and pursue Fresh and Top-Up loan opportunities.

You will facilitate loan rescheduling and restructuring solutions, ensure timely processing, and maintain strict adherence to internal policies and regulatory requirements. Strong communication with customers and stakeholders, careful documentation, and attention to process