Senior Personal Banking Specialist

Mashreqbank PSC; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Job summary

Mashreqbank PSC in Abu Dhabi is seeking a customer support specialist to handle inbound calls, understand banking needs, and provide accurate information with a friendly, professional tone. The role includes resolving issues over the phone, qualifying sales opportunities to meet financial targets, and clearly explaining procedures and products.

A university degree, bilingual ability, 1–3 years' experience, and excellent listening and communication skills are required.

Qualifications

• University degree; finance/banking or maths preferred.
• Bilingual.
• 1–3 years experience.
• Very customer focused.
• Excellent communication skills.
• Strong listening skills.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Skills

Customer service

Phone support

Communication skills

Education

University Graduate (finance/banking or maths preferred)

Tools

Computer literacy

Job description

Mashreqbank PSC in Abu Dhabi is seeking a customer support specialist to handle inbound calls, understand banking needs, and provide accurate information with a friendly, professional tone. The role includes resolving issues over the phone, qualifying sales opportunities to meet financial targets, and clearly explaining procedures and products.

A university degree, bilingual ability, 1–3 years' experience, and excellent listening and communication skills are required.