Business Development Officer.Injaz - DBC - PL Retention.Retail Banking group

Mashreqbank PSC; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Mashreqbank PSC is seeking a Personal Loan Retention Officer in Abu Dhabi to focus on retaining existing customers and delivering suitable financial solutions. The role involves handling Liability Letter requests, exploring Fresh and Top-Up loan opportunities, and facilitating loan restructurings.

The ideal candidate will have a university degree or diploma, at least 2 years in banking, and strong skills in sales, negotiation, and regulatory compliance to ensure timely processing and excellent

Qualifications

• Customer retention and relationship management experience.
• Familiarity with banking regulatory requirements and compliance.
• Excellent communication and negotiation skills.
• Strong attention to detail and process orientation.
• Ability to manage multiple tasks with prioritization.
• Solid understanding of credit products and service standards.

Responsibilities

• Manage customer retention activities for Personal Loans and Finance products.
• Handle Liability Letter requests and fresh/top-up loan opportunities.
• Facilitate loan rescheduling and restructuring solutions.
• Ensure timely processing and adherence to policies and turnaround times.

Skills

Customer Retention

Relationship Management

Sales & Negotiation

Credit & Product Knowledge

Problem Solving

Attention to Detail

Regulatory Awareness

Communication

Stakeholder Management

Time Management

Documentation & Process Control

Customer Experience Focus

Education

University Graduate/Diploma

Job description

Job description

The Personal Loan Retention Officer is responsible for managing customer retention activities for Personal Loans and Finance products, handling Liability Letter (LL) requests, Fresh and Top-Up loan opportunities, and facilitating loan rescheduling and restructuring solutions. The role focuses on retaining existing customers, providing suitable financial solutions, ensuring timely processing of requests, and maintaining adherence to internal policies, regulatory requirements, and service turnaround times.

Knowledge, Skills and Experience :

• Customer Retention & Relationship Management
• . University Graduate/Diploma
• . Min 2 Year banking experience
• Sales & Negotiation Skills
• Credit & Product Knowledge
• Problem Solving & Decision Making
• Attention to Detail
• Regulatory & Compliance Awareness
• Communication & Stakeholder Management
• Time Management & Prioritization
• Documentation & Process Control
• Customer Experience Focus