Patient Administrator - Inpatient

Mediclinic International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Mediclinic Welcare Hospital in Dubai is seeking a Patient Administrator to improve patient care by efficiently handling appointment scheduling, registration, insurance processes and billing. The role requires collaboration with frontline teams to meet service standards and provide accurate information to patients.

Ideal candidates have 2–3 years’ experience in customer service, preferably in healthcare, with strong MS Office and CRM skills, and a background in medical terminology.

Qualifications

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting
• 2-3 Years’ experience in a customer services role, healthcare preferred
• Experience in a Contact Centre or Healthcare environment helpful

Responsibilities

• Schedule and register patient appointments efficiently
• Handle medical insurance processes and related tasks
• Manage billing and cash up processes
• Maintain high-quality patient service and customer care

Skills

Computer literacy

MS Office

CRM software

Hospital information systems

Medical terminology

Numerical literacy

Scheduling

Registration processes

Insurance terminology

Education

Grade 12

Diploma or Bachelor’s in medical/finance

Tools

CRM software

Hospital information systems

Job description

Closing date: 05/10/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 74034
Workplace Type:

Mediclinic Welcare Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.