Patient Experience Coordinator

Mediclinic International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Mediclinic Welcare Hospital in Dubai is seeking a Patient Administrator to improve patient care by efficiently handling appointment scheduling, registration, insurance processes and billing. The role requires collaboration with frontline teams to meet service standards and provide accurate information to patients.

Ideal candidates have 2–3 years’ experience in customer service, preferably in healthcare, with strong MS Office and CRM skills, and a background in medical terminology.

Qualifications

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting
• 2-3 Years’ experience in a customer services role, healthcare preferred
• Experience in a Contact Centre or Healthcare environment helpful

Responsibilities

• Schedule and register patient appointments efficiently
• Handle medical insurance processes and related tasks
• Manage billing and cash up processes
• Maintain high-quality patient service and customer care

Skills

Computer literacy

MS Office

CRM software

Hospital information systems

Medical terminology

Numerical literacy

Scheduling

Registration processes

Insurance terminology

Education

Grade 12

Diploma or Bachelor’s in medical/finance

Tools

CRM software

Hospital information systems

Job description

Mediclinic Welcare Hospital in Dubai is seeking a Patient Administrator to improve patient care by efficiently handling appointment scheduling, registration, insurance processes and billing. The role requires collaboration with frontline teams to meet service standards and provide accurate information to patients.

Ideal candidates have 2–3 years’ experience in customer service, preferably in healthcare, with strong MS Office and CRM skills, and a background in medical terminology.