Patient Services & Billing Specialist

Mediclinic; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a patient administrator who will improve patient care by efficiently handling scheduling, registration, and related administrative tasks. The ideal candidate has 2–3 years in customer service in healthcare, with a Grade 12 and preferably a diploma or bachelor’s in medical science or finance.

Proficiency in MS Office, CRM software and hospital information systems is essential.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting.
• Essential: 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Desired: Experience in a Contact Centre or Healthcare environment.

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

MS Office

CRM software

Hospital information systems

Policies and emergency codes

Medical terminology

Numerical literacy

Patient scheduling and registration

Education

Secondary education / Grade 12

Diploma or Bachelor’s in medical science or finance

Job description

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a patient administrator who will improve patient care by efficiently handling scheduling, registration, and related administrative tasks. The ideal candidate has 2–3 years in customer service in healthcare, with a Grade 12 and preferably a diploma or bachelor’s in medical science or finance.

Proficiency in MS Office, CRM software and hospital information systems is essential.