Patient Relations & Experience Lead

AlFuttaim; Dubai; On-site; AED 111,600 - 156,240; Full time

Benefits offered by this job

Competitive salary

Bonus and comprehensive benefits

Generous leave

Strong work-life balance

Access to professional development

Career growth opportunities

Job summary

AlFuttaim is seeking a Patient Relations Supervisor for its HealthHub Clinics in Dubai. This leadership role involves managing patient services, ensuring high standards of care and service, while effectively resolving patient concerns.

The ideal candidate will have experience in healthcare customer service, strong communication skills in English and Arabic, and a passion for patient service excellence. A competitive salary and benefits package is offered with opportunities for career growth within Al-Futtaim Healthcare.

Qualifications

• Proven experience in healthcare customer service or administrative roles.
• Demonstrated team leadership experience within a clinic or hospital environment.
• Strong communication skills in English and Arabic.
• High level of computer literacy with familiarity in healthcare systems.
• Patient-focused mindset with a passion for service excellence.

Responsibilities

• Lead, coach, and manage a team of Patient Relations Executives.
• Oversee daily reception and patient services operations.
• Maintain high standards of customer service and patient care.
• Handle and resolve patient concerns and escalations professionally.
• Coordinate with clinical and administrative teams to enhance service delivery.
• Monitor service quality and implement improvements to patient experience.
• Ensure adherence to confidentiality, data protection, and clinic policies.

Skills

Patient services supervision and team leadership

Communication and conflict resolution

Healthcare front-desk and operations management

Coordination across clinical and administrative teams

Service quality improvement and compliance

Job description

AlFuttaim is seeking a Patient Relations Supervisor for its HealthHub Clinics in Dubai. This leadership role involves managing patient services, ensuring high standards of care and service, while effectively resolving patient concerns.

The ideal candidate will have experience in healthcare customer service, strong communication skills in English and Arabic, and a passion for patient service excellence. A competitive salary and benefits package is offered with opportunities for career growth within Al-Futtaim Healthcare.