Dubai Patient Experience & Care Coordinator

AlFuttaim; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive benefits

Continuous learning

Career mobility

Job summary

AlFuttaim Healthcare is hiring a Patient Relations Executive for HealthHub Clinics in Dubai, UAE. This role focuses on delivering exceptional patient experience as the first point of contact and ensuring smooth coordination across healthcare processes.

The ideal candidate will have a Bachelor's degree, a minimum of two years' experience in a patient-facing role, and strong communication skills. Join us to work in a fulfilling environment with competitive, tax-free salary and benefits.

Qualifications

• Minimum two years of experience in a patient-facing role within a healthcare environment.
• Strong communication and interpersonal skills with the ability to multitask effectively.
• Understanding of UAE healthcare regulations and insurance processes is an advantage.

Responsibilities

• Welcome patients and visitors, providing clear, accurate, and professional information.
• Manage patient appointments, follow-ups, and communication to ensure continuity of care.
• Handle patient feedback, concerns, and complaints with empathy and professionalism.
• Coordinate closely with teams to maintain efficient patient flow.
• Maintain accurate patient records while ensuring confidentiality.
• Support patients with insurance approvals and billing queries.
• Promote HealthHub services and support initiatives.

Skills

Patient relations and customer service

Healthcare administration support

Appointment scheduling and coordination

Complaint handling and service recovery

Insurance and billing assistance

Confidential data handling

Team collaboration and communication

Education

Bachelor's degree in Healthcare Administration, Business, or related field

Tools

MS Office

Job description

AlFuttaim Healthcare is hiring a Patient Relations Executive for HealthHub Clinics in Dubai, UAE. This role focuses on delivering exceptional patient experience as the first point of contact and ensuring smooth coordination across healthcare processes.

The ideal candidate will have a Bachelor's degree, a minimum of two years' experience in a patient-facing role, and strong communication skills. Join us to work in a fulfilling environment with competitive, tax-free salary and benefits.