Patient Relations Supervisor | Arabian Center | Al Mizhar | Dubai

Al-Futtaim; United Arab Emirates; On-site; AED 167,400 - 223,200; Full time

Benefits offered by this job

Competitive salary

Health insurance

Generous leave entitlement

Opportunities for professional development

Job summary

Careers at UAE is looking for a Patient Relations Supervisor to oversee the Patient Relations Executives at the Arabian Center in Dubai. The role involves coordinating the department's functions, ensuring high standards in patient care, and collaborating closely with management.

Candidates should have substantial experience in customer service, team management, and healthcare administration. The position offers competitive salary, benefits including health insurance, and opportunities for professional development.

Qualifications

• Previous customer service experience working in a Clinic or Hospital is essential.
• Significant experience in management of a team of healthcare administrators.
• Experience in healthcare customer care and medical administration roles.

Responsibilities

• Supervise day-to-day activities of Patient Relations Executives.
• Coordinate the PREs department's performance and functions.
• Ensure standards meet expectations and highlight any concerns.

Skills

Customer service experience

Team management

Healthcare customer care

Fluency in English

Computer literacy

Job description

Patient Relations Supervisor | Arabian Center | Al Mizhar | Dubai

HealthHub Clinic by Al-Futtaim at Arabian Center is a ‘community and family clinic’ located close to the surrounding residential communities such as Mizhar, Mirdif, Khawaneej and Muhaisnah to effectively assist the people in enhancing their health and wellness.

With its comfortable environs, state-of-the-art facilities and highly skilled medical staff, the Arabian Center Clinic offers the highest standard of patient care, using the most advanced technology across a vast range of specialities and primary healthcare requirements.

About the role

The purpose of this role is supervising day-to-day activities of Patient Relations Executives (PRE) and support Unit In-charge in all aspects of front office functions.

You will oversee and coordinate the PREs department, performance and functions. Constantly update and bring any concerns to the attention of the Patient Experience Manager and Unit in Charge. Ensure that standards set are met, highlight concerns and deviations from the objectives and goals by providing necessary evidence and suggesting alternative solutions.

What We Offer:

• Competitive salary, bonus and benefits package.
• Work-life balance and comprehensive benefits, including health insurance, Life Assurance.
• Generous leave entitlement
• Opportunities for professional development and training

What Qualifies You for the Role:

• Previous customer service experience working in a Clinic or Hospital is essential.
• Significant experience in management of a team of healthcare administrators.
• Significant experience working in healthcare customer care and medical administration/booking administration roles with demonstrated commercial awareness.
• Fluency in English (speak, read and write).
• Arabic speaking skills will be an added advantage.
• Excellent Computer Literacy skills are required.