Patient Relations Executive - Al-Futtaim Healthcare - Dubai, UAE

AlFuttaim; Dubai; Presencial; AED 89.280 - 133.920; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive tax-free salary

Comprehensive benefits

Continuous learning

Career mobility

Descripción de la vacante

AlFuttaim Healthcare is hiring a Patient Relations Executive for HealthHub Clinics in Dubai, UAE. This role focuses on delivering exceptional patient experience as the first point of contact and ensuring smooth coordination across healthcare processes.

The ideal candidate will have a Bachelor's degree, a minimum of two years' experience in a patient-facing role, and strong communication skills. Join us to work in a fulfilling environment with competitive, tax-free salary and benefits.

Formación

• Minimum two years of experience in a patient-facing role within a healthcare environment.
• Strong communication and interpersonal skills with the ability to multitask effectively.
• Understanding of UAE healthcare regulations and insurance processes is an advantage.

Responsabilidades

• Welcome patients and visitors, providing clear, accurate, and professional information.
• Manage patient appointments, follow-ups, and communication to ensure continuity of care.
• Handle patient feedback, concerns, and complaints with empathy and professionalism.
• Coordinate closely with teams to maintain efficient patient flow.
• Maintain accurate patient records while ensuring confidentiality.
• Support patients with insurance approvals and billing queries.
• Promote HealthHub services and support initiatives.

Conocimientos

Patient relations and customer service

Healthcare administration support

Appointment scheduling and coordination

Complaint handling and service recovery

Insurance and billing assistance

Confidential data handling

Team collaboration and communication

Educación

Bachelor's degree in Healthcare Administration, Business, or related field

Herramientas

MS Office

Descripción del empleo

Patient Relations Executive - Al-Futtaim Healthcare - Dubai, UAE

Position Overview — Al-Futtaim Healthcare is hiring a Patient Relations Executive for HealthHub Clinics in Dubai, UAE. This role focuses on delivering an exceptional patient experience by acting as the first point of contact and ensuring smooth coordination across clinical, administrative, and insurance processes. The position plays a key role in strengthening patient satisfaction, trust, and long‑term loyalty within a multi‑specialty healthcare environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospital & Health Care
• Function: Customer Support-Client Care
• Salary: 8000‑12000 market estimated
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Welcome patients and visitors, providing clear, accurate, and professional information at all times
• Manage patient appointments, follow‑ups, and communication to ensure continuity of care
• Handle patient feedback, concerns, and complaints with empathy and professionalism, escalating when required
• Coordinate closely with doctors, nurses, and support teams to maintain efficient patient flow
• Maintain accurate patient records while ensuring confidentiality and compliance with healthcare standards
• Support patients with insurance approvals, billing queries, and service explanations
• Promote HealthHub services and support initiatives that enhance patient experience and loyalty

Ideal Profile

Bachelor's degree in Healthcare Administration, Business, or a related field

Minimum two years of experience in a patient‑facing role within a healthcare environment

Strong communication and interpersonal skills with the ability to multitask effectively

Working knowledge of healthcare systems and proficiency in MS Office

Understanding of UAE healthcare regulations and insurance processes is an advantage

Skills Set

• Patient relations and customer service
• Healthcare administration support
• Appointment scheduling and coordination
• Complaint handling and service recovery
• Insurance and billing assistance
• Confidential data handling
• Team collaboration and communication

Why Join Us

Be part of a patient‑centric healthcare network backed by a leading regional group. Work in a professional and supportive clinical environment focused on quality care. Access continuous learning, wellbeing programs, and career mobility across Al‑Futtaim divisions. Enjoy a competitive tax‑free salary and comprehensive benefits in Dubai.

About the Company

Al‑Futtaim Healthcare is part of the Al‑Futtaim Group, a diversified regional leader founded in the 1930s and headquartered in Dubai. Through HealthHub Clinics, Al‑Futtaim delivers integrated, multi‑specialty healthcare services across Dubai, combining advanced diagnostics, experienced medical professionals, and patient‑focused care. With international quality standards and strong clinical governance, HealthHub Clinics continue to redefine accessible and trusted healthcare solutions for individuals and families across the UAE.