Patient Relations Supervisor - Clinic Services

AlFuttaim; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Competitive salary package

Health insurance

Life insurance

Generous leave benefits

Job summary

AlFuttaim is seeking a Patient Relations Supervisor to lead front-office operations in Dubai's HealthHub Clinics. This role focuses on enhancing patient experience by supervising Patient Relations Executives and maintaining high service standards.

The ideal candidate should be an Emirati national with a Bachelor's degree, strong leadership skills, and a commitment to exceptional patient care. A competitive salary, including health insurance and generous leave benefits, is offered.

Qualifications

• Emirati national with a valid family book as required under Emiratisation programs.
• Proven experience supervising administrative, front-office, or patient-facing teams.
• Strong background in customer service, clinic operations, or patient relations environments.
• Excellent communication skills in both Arabic and English.
• Comfortable working across multiple clinic locations in Dubai.

Responsibilities

• Supervise daily activities of Patient Relations Executives across assigned clinic locations.
• Provide hands-on floor supervision to ensure front-office service standards.
• Monitor patient waiting times and service quality indicators.
• Support staff rostering, shift coverage planning, and resource coordination.
• Handle escalated patient complaints professionally.

Skills

Patient relations supervision

Front-office healthcare operations

Customer service leadership

Complaint resolution and service recovery

Clinic workflow management

Team supervision and staff development

Patient satisfaction monitoring

Performance reporting and dashboards

Administrative coordination

Healthcare service improvement

Education

Bachelor's degree in Business Administration, Management, or related field

Job description

Patient Relations Supervisor - Clinic Services Job Snapshot

Role: Patient Relations Supervisor - Clinic Services
Location: Dubai, UAE
Industry: Hospital and Health Care
Function: Customer Support-Client Care
Experience: 3-5 years
Job Type: Full-time

Job Details
Country: UAE
City: Dubai
Industry: Hospital and Health Care
Function: Customer Support-Client Care
Salary: 10000-15000 Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Emirati
Job Type: Full-time

Role ContextThe Patient Relations Supervisor is responsible for leading front‑office operations and supporting Patient Relations Executives to deliver a professional, welcoming, and patient-centered clinic experience. This role helps strengthen patient trust, improve operational efficiency, and maintain high service standards by managing patient concerns, monitoring service quality, and driving continuous improvement across HealthHub Clinics.

Key Responsibilities

• Supervise daily activities of Patient Relations Executives across assigned clinic locations
• Provide hands‑on floor supervision to ensure front‑office service standards and operational efficiency are consistently maintained
• Monitor patient waiting times, service quality indicators, complaints, and performance standards
• Support the Unit In‑Charge with front‑office administration and patient service operations
• Ensure patient inquiries are effectively converted into services while supporting business performance targets
• Oversee patient satisfaction surveys, analyze feedback trends, and share service improvement insights with management
• Prepare reports, dashboards, and operational statistics related to clinic performance and patient experience
• Support staff rostering, shift coverage planning, and resource coordination for smooth clinic operations
• Identify team training needs and support employee development initiatives
• Assist with implementation of new systems, tools, and patient experience improvement programs
• Handle escalated patient complaints professionally, ensuring timely and effective service recovery

Ideal Profile

• Emirati national with a valid family book as required under Emiratisation programs
• Bachelor's degree required, preferably in Business Administration, Management, or a related field
• Proven experience supervising administrative, front‑office, or patient‑facing teams
• Strong background in customer service, clinic operations, or patient relations environments
• Excellent communication skills in both Arabic and English
• Strong leadership and decision‑making abilities with a patient‑first mindset
• Confident in handling complaints, escalations, and service recovery situations
• Organized, empathetic, and committed to delivering exceptional patient care
• Comfortable working across multiple clinic locations in Dubai
• Able to commit to a minimum of 30 hours per week across 5 working days

Skills Set

• Patient relations supervision
• Front‑office healthcare operations
• Customer service leadership
• Complaint resolution and service recovery
• Clinic workflow management
• Team supervision and staff development
• Patient satisfaction monitoring
• Performance reporting and dashboards
• Administrative coordination
• Healthcare service improvement

Why Join Us

• Lead patient experience within one of Dubai's most trusted healthcare networks
• Build leadership and supervisory expertise in a structured healthcare environment
• Work closely with clinic managers, operations teams, and healthcare professionals
• Gain exposure across multiple HealthHub clinic locations and patient service operations
• Access long‑term career growth opportunities within Al‑Futtaim Health and the wider Group
• Competitive salary package with health insurance, life insurance, and generous leave benefits
• Make a visible impact on patient satisfaction and healthcare service quality every day

About the Company

Al‑Futtaim Health, through its HealthHub Clinics network, provides advanced patient‑centered healthcare services across Dubai with a strong focus on service excellence, trust, and long‑term wellness. Supported by the legacy of Al‑Futtaim Group, HealthHub combines modern healthcare facilities, professional teams, and internationally recognized standards to deliver reliable and high‑quality medical care for individuals and families across the UAE.