Patient Experience Lead – Healthcare Concierge

AlFuttaim; Dubai; On-site; AED 66,960 - 100,440; Full time

Benefits offered by this job

Competitive salary

Long-term career growth

Exposure to multidisciplinary clinical teams

Job summary

AlFuttaim is seeking a Patient Relations Executive for HealthHub Clinics in Dubai, UAE. This role is pivotal in ensuring a seamless healthcare journey for patients, handling everything from appointment booking to post-visit follow-up. Ideal candidates should possess experience in healthcare customer service with strong communication and organizational skills.

The position offers a competitive salary ranging from 6000-9000 AED monthly and emphasizes professionalism in a structured healthcare setting.

Qualifications

• Previous experience in healthcare customer service, clinic reception, or patient relations preferred.
• Strong communication skills with the ability to handle sensitive situations empathetically.
• Good understanding of healthcare operations and patient journey processes.
• Familiarity with insurance coordination and medical billing procedures is advantageous.
• Ability to multitask efficiently in a fast-paced healthcare environment.
• High level of professionalism, discretion, and attention to detail.

Responsibilities

• Welcome patients warmly and provide clear, accurate information about services and appointments.
• Manage appointment scheduling, confirmations, and follow-ups to ensure smooth clinic operations.
• Handle patient feedback and complaints professionally, escalating complex cases appropriately.
• Coordinate with doctors, nurses, and administrative teams to maintain efficient patient flow.
• Maintain accurate patient records while ensuring strict confidentiality and data protection standards.
• Assist patients with insurance queries, billing clarifications, and service guidance.
• Support initiatives designed to enhance patient satisfaction and long-term loyalty.

Skills

Patient experience management

Healthcare customer service

Appointment coordination and scheduling

Complaint resolution and service recovery

Insurance and billing assistance

Medical records confidentiality

Communication and interpersonal skills

Team collaboration in clinical environments

Job description

AlFuttaim is seeking a Patient Relations Executive for HealthHub Clinics in Dubai, UAE. This role is pivotal in ensuring a seamless healthcare journey for patients, handling everything from appointment booking to post-visit follow-up. Ideal candidates should possess experience in healthcare customer service with strong communication and organizational skills.

The position offers a competitive salary ranging from 6000-9000 AED monthly and emphasizes professionalism in a structured healthcare setting.