Patient Experience Specialist - Healthcare Operations

Fakeeh University Hospital; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Fakeeh University Hospital in Dubai seeks a patient-focused team member to support registration, pre-admission, and appointment coordination, ensuring smooth clinic operations. You will help create a positive, confidential environment for patients and families while upholding hospital standards.

Experience in customer service and familiarity with medical terminology are preferred, with exposure to clinical procedures considered an asset and cashiering experience valued.

Qualifications

• Exposure to customer service principles.
• Experience with clinical procedures is desirable.
• Familiarity with Medical Terminology or exposure to a medical environment.
• Previous cashiering experience.

Responsibilities

• Support registration processes to ensure timely patient check-in.
• Assist in pre-admission and admission workflows with confidentiality.
• Coordinate appointment bookings to optimize clinic operations.
• Contribute to a positive patient and family experience.

Skills

Customer service

Medical terminology

Communication

Job description

Fakeeh University Hospital in Dubai seeks a patient-focused team member to support registration, pre-admission, and appointment coordination, ensuring smooth clinic operations. You will help create a positive, confidential environment for patients and families while upholding hospital standards.

Experience in customer service and familiarity with medical terminology are preferred, with exposure to clinical procedures considered an asset and cashiering experience valued.