Customer Services Officer

Fakeeh University Hospital; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Fakeeh University Hospital in Dubai seeks a patient-focused team member to support registration, pre-admission, and appointment coordination, ensuring smooth clinic operations. You will help create a positive, confidential environment for patients and families while upholding hospital standards.

Experience in customer service and familiarity with medical terminology are preferred, with exposure to clinical procedures considered an asset and cashiering experience valued.

Qualifications

• Exposure to customer service principles.
• Experience with clinical procedures is desirable.
• Familiarity with Medical Terminology or exposure to a medical environment.
• Previous cashiering experience.

Responsibilities

• Support registration processes to ensure timely patient check-in.
• Assist in pre-admission and admission workflows with confidentiality.
• Coordinate appointment bookings to optimize clinic operations.
• Contribute to a positive patient and family experience.

Skills

Customer service

Medical terminology

Communication

Job description

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Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA. With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.

Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital, where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge, focused on minimally invasive, same-day procedures.

Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment.

JOB PURPOSE:

• Supports the provision of safe, patient and family focused quality care.
• Creates a positive patient experience at our facility. Exhibits a proactive approach toward ensuring excellent patient care
• Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality.
• Supports the successful achievements of Clinic Operations strategic goals.
• Demonstrates knowledge of all hospital services and facilities.
• Supports the provision of safe, patient and family focused quality care.
• Provides the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations. Ensure patients are registered in a timely manner in Clinics. Coordinates booking of appointments to optimize clinic function.

KEY RESPONSIBILITIES AND DUTIES:

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Experience:

• Exposure to / experience with customer service principles
• Experience with clinical procedures desirable.
• Medical Terminology / or exposure to medical environment
• Previous cashiering experience
  

COMPETENCIES:

• Accountability & Role Understanding with Accreditation Knowledge
• Adaptability & Resilience
• Talent Management and Development
• Compassionate and Effective Communication
• Teamwork and Relationship Building with Cultural Alignment