Call Center Agent - Patient Support Services

AlFuttaim; Dubai; On-site; AED 44,640 - 55,800; Part time

Benefits offered by this job

Flexible working hours

Career growth opportunities

Training and development support

Job summary

AlFuttaim is seeking a Call Center Agent for Patient Support Services in Dubai, UAE. This part-time position focuses on patient communication, appointment coordination, and delivering high-quality customer service in a healthcare environment.

Ideal candidates should possess strong communication skills in Arabic and English, prior experience in customer service, and the ability to handle high-volume calls. The role offers exposure to healthcare operations and support for professional growth within a leading organization.

Qualifications

• Prior experience in customer service, call center, or patient support roles is preferred.
• Strong communication skills in Arabic and English.
• Good computer literacy and ability to work across multiple systems.

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency.
• Assist patients with appointment booking, rescheduling, and cancellations.
• Respond to inquiries across multiple channels including phone, chat, email, and messaging platforms.

Skills

Call center operations and customer service

Appointment scheduling and coordination

Communication and interpersonal skills

Multi-channel support handling

Data entry and system navigation

Problem solving and conflict resolution

Job description

Call Center Agent - Patient Support Services

Location: Dubai, UAE

Industry: Hospital and Health Care

Function: Call Center

Experience: Entry to 2 years

Job Type: Part-time

Overview

Call Center Agent Dubai UAE Hospital and Health Care hiring opportunity focused on supporting patient communication, appointment coordination, and service delivery across multi-channel platforms within a healthcare network. This role ensures accurate information handling, smooth patient journeys, and high standards of customer interaction.

Job Details

Country: UAE

City: Dubai

Industry: Hospital and Health Care

Function: Call Center

Salary: 4000-5000

Gender: Any

Candidate Nationality: Any

Job Type: Part-time

Context

This role serves as the primary communication link between patients and healthcare services, ensuring timely response to inquiries, efficient appointment scheduling, and accurate information delivery. The position directly contributes to patient satisfaction, service accessibility, and operational efficiency across clinic operations.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency
• Assist patients with appointment booking, rescheduling, and cancellations
• Respond to inquiries across multiple channels including phone, chat, email, and messaging platforms
• Provide accurate information regarding services, doctors, and clinic operations
• Verify insurance eligibility through designated systems and follow required procedures
• Escalate urgent or complex cases to appropriate teams for resolutionMaintain patient confidentiality and adhere to data protection standards
• Support service targets including appointment conversions and response times
• Participate in training sessions and quality improvement initiatives
• Ensure punctuality, adherence to schedules, and proper use of systems

Ideal Profile

• Emirati national with valid family book
• Prior experience in customer service, call center, or patient support roles is preferred
• Strong communication skills in Arabic and English
• Comfortable handling high-volume calls and digital interactions
• Good computer literacy and ability to work across multiple systems
• Ability to multitask and maintain professionalism under pressure
• Customer-focused mindset with strong problem-solving ability

Skills Set

• Call center operations and customer service
• Appointment scheduling and coordination
• Communication and interpersonal skills
• Multi-channel support handling
• Data entry and system navigation
• Problem solving and conflict resolution

Why Join Us

• Flexible part-time opportunity with potential remote working options
• Exposure to healthcare operations and patient support services
• Opportunity to build customer service expertise in a structured environment
• Career growth within a leading healthcare organization
• Supportive team culture with training and development opportunities

About the Company

Al Futtaim Health operates HealthHub Clinics across Dubai, providing integrated healthcare services supported by modern facilities and experienced professionals. As part of Al Futtaim Group, the organization focuses on delivering high-quality patient care, improving accessibility, and enhancing service experience across its healthcare network.