Patient Experience Officer: Healthcare Engagement

Fakeeh University Hospital; Dubai; On-site; AED 112,000 - 179,000; Full time

Job summary

Fakeeh University Hospital in Dubai, UAE, is seeking a Patient Experience Officer to drive improvements in the patient journey through feedback, surveys, and complaints. The role supports the hospital in delivering compassionate, patient-centered care across our services.

You will collaborate with clinical and support teams to develop capabilities, share experiences, and enhance PCC-driven care, ensuring consistent, high-quality patient experiences across the network.

Qualifications

• Excellent Arabic & English verbal/written communication.
• Exposure to / experience with customer service principles.

Responsibilities

• Improve patient experience based on feedback and complaints.
• Support operational teams to develop skills and experience in patient experience.

Skills

Arabic language proficiency

English language proficiency

Customer service principles

Job description

Fakeeh University Hospital in Dubai, UAE, is seeking a Patient Experience Officer to drive improvements in the patient journey through feedback, surveys, and complaints. The role supports the hospital in delivering compassionate, patient-centered care across our services.

You will collaborate with clinical and support teams to develop capabilities, share experiences, and enhance PCC-driven care, ensuring consistent, high-quality patient experiences across the network.