Receptionist

Fakeeh University Hospital; Dubai; On-site; AED 112,000 - 179,000; Full time

Job summary

Fakeeh University Hospital in Dubai, UAE, is seeking a Patient Experience Officer to drive improvements in the patient journey through feedback, surveys, and complaints. The role supports the hospital in delivering compassionate, patient-centered care across our services.

You will collaborate with clinical and support teams to develop capabilities, share experiences, and enhance PCC-driven care, ensuring consistent, high-quality patient experiences across the network.

Qualifications

• Excellent Arabic & English verbal/written communication.
• Exposure to / experience with customer service principles.

Responsibilities

• Improve patient experience based on feedback and complaints.
• Support operational teams to develop skills and experience in patient experience.

Skills

Arabic language proficiency

English language proficiency

Customer service principles

Job description

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Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA. With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.

Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital, where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge, focused on minimally invasive, same-day procedures.

Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment.

JOB PURPOSE:

• Patient Experience Officer will ensure that the patient experience is improved as a result of feedback from patients, surveys and complaints. He or she will contribute to the development and delivery of patient experience capability and capacity across Fakeeh University Hospital.
• Patient Experience Officer will support people to share their experiences with us and to support the operational teams to develop skills, knowledge and experience to do this within their own areas.
  

KEY RESPONSIBILITIES AND DUTIES:

Experience:

• Excellent Arabic & English verbal/written communication skills.
• Exposure to / experience with customer service principles
  

COMPETENCIES:

• Adaptability & Resilience
• Accountability & Role Understanding with Accreditation Knowledge
• Teamwork and Relationship Building with Cultural Alignment
• Talent Management and Development
• Compassionate and Effective Communication