Patient Experience Lead

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 75,000 - 90,000; Full time

Job summary

A leading healthcare provider in Jumeirah Village Circle, Dubai is looking for a Patient Relations Executive to ensure a seamless patient experience. The role involves managing inquiries, coordinating services, and handling feedback. Candidates should possess a Bachelor’s degree in Healthcare Administration and at least 2 years of patient-facing experience. Strong communication skills and familiarity with UAE regulations are essential. The position offers competitive benefits in a values-driven workplace.

Benefits

Competitive salary

Comprehensive health insurance

Employee discounts

Performance bonus programs

Qualifications

• Minimum 2 years’ experience in a patient-facing role within healthcare.
• Strong communication and interpersonal skills essential.
• Ability to manage multiple tasks and work under pressure required.

Responsibilities

• Serve as the first point of contact for patients, addressing inquiries.
• Manage patient appointments and ensure timely communication.
• Handle patient feedback and complaints professionally.

Skills

Strong communication skills

Interpersonal skills

Ability to manage multiple tasks

Proficiency in MS Office

Knowledge of UAE healthcare regulations

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Healthcare management systems

Job description

A leading healthcare provider in Jumeirah Village Circle, Dubai is looking for a Patient Relations Executive to ensure a seamless patient experience. The role involves managing inquiries, coordinating services, and handling feedback. Candidates should possess a Bachelor’s degree in Healthcare Administration and at least 2 years of patient-facing experience. Strong communication skills and familiarity with UAE regulations are essential. The position offers competitive benefits in a values-driven workplace.