Patient Coordinator

Ontime Healthcare; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

Ontime Healthcare, a premium aesthetic clinic in Dubai, seeks an experienced Patient Coordinator to ensure a seamless patient journey from inquiry to post-treatment follow-up. The ideal candidate speaks Arabic and English, has at least five years in clinic coordination, and excels in communication, multitasking, and patient care in a premium healthcare setting.

You will welcome patients, coordinate appointments with doctors and staff, handle inquiries via phone, WhatsApp, social media, and in

Qualifications

• Minimum 5 years of experience in clinic patient coordination or a similar patient-facing role.
• Fluency in Arabic and English is required; Farsi is an advantage.
• Previous experience in an aesthetic, dermatology, cosmetic, or premium healthcare clinic is highly preferred.
• Excellent communication, interpersonal, and patient-handling skills.
• Professional appearance with a strong customer-service and patient-focused approach.
• Strong organizational and multitasking skills in a fast-paced clinic environment.
• UAE clinic experience is highly preferred.

Responsibilities

• Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment follow-ups.
• Welcome patients and provide professional, attentive, and personalized assistance throughout their clinic experience.
• Coordinate appointments and treatment schedules with doctors, nurses, therapists, and other clinic staff.
• Handle patient inquiries through phone calls, WhatsApp, social media, and in-person communication.
• Explain available treatments, packages, appointments, and clinic services clearly and professionally.
• Maintain accurate patient information, appointment records, and follow-up schedules.
• Build strong relationships with patients and support patient satisfaction, retention, and overall service quality.

Skills

Patient coordination

Communication skills

Customer service

Multitasking

Relationship building

Job description

About the Client

A premium aesthetic and beauty clinic in Dubai offering a range of advanced aesthetic, skincare, and wellness treatments. The clinic is committed to providing personalized care, high-quality services, and an exceptional patient experience in a professional and welcoming environment.

About the Role

We are looking for an experienced and professional Patient Coordinator to join our client's aesthetic clinic in Dubai. The ideal candidate will have strong experience in patient coordination, excellent communication skills, and the ability to provide a seamless experience for patients throughout their journey with the clinic.

Key Responsibilities

• Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment follow-ups.


• Welcome patients and provide professional, attentive, and personalized assistance throughout their clinic experience.


• Coordinate appointments and treatment schedules with doctors, nurses, therapists, and other clinic staff.


• Handle patient inquiries through phone calls, WhatsApp, social media, and in-person communication.


• Explain available treatments, packages, appointments, and clinic services clearly and professionally.


• Maintain accurate patient information, appointment records, and follow-up schedules.


• Build strong relationships with patients and support patient satisfaction, retention, and overall service quality.

Qualifications & Requirements

• Female candidates below 40 years old preferred.


• Minimum 5 years of experience in clinic patient coordination or a similar patient-facing role.


• Fluency in Arabic and English is required; Farsi is an advantage.


• Previous experience in an aesthetic, dermatology, cosmetic, or premium healthcare clinic is highly preferred.


• Excellent communication, interpersonal, and patient-handling skills.


• Professional appearance with a strong customer-service and patient-focused approach.


• Strong organizational and multitasking skills in a fast-paced clinic environment.


• UAE clinic experience is highly preferred.