Patient Administrator - Emirati

Mediclinic International; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic International in Dubai is seeking a Patient Administrator to enhance patient care by efficiently performing all aspects of the patient administration role, including appointment scheduling, registration, and customer service.

You will manage the medical insurance process, billing and cash-up activities, and work with hospital information systems using MS Office and CRM tools to maintain accurate records and a smooth patient flow in a demanding healthcare setting.

Qualifications

• Essential: Completed secondary education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting.
• Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry.
• Desired: Experience in a Contact Centre or Healthcare environment
• Knowledge of medical insurance terminologies and process; Medical terminology and procedures.

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process.
• To effectively and efficiently manage the medical insurance process and other related tasks.
• Effectively manage the billing and cash up process.
• To consistently meet customer service expectations by improving the quality of patient service.

Skills

Medical terminology

Numerical literacy

Patient scheduling & registration

Policies and emergency codes knowledge

Medical insurance terminologies and[?]

Education

Secondary school education (Grade 12)

Diploma or Bachelor’s degree in medical science or finance / accounting

Tools

MS Office

CRM software

Hospital information systems

Job description

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.