Patient Administrator Emergency

Mediclinic Group; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

Mediclinic Parkview Hospital Dubai in the United Arab Emirates seeks a Patient Administrator to optimize patient care by efficiently handling scheduling, registration, and related administrative tasks. You will support medical insurance processing, billing, and customer-service excellence within a hospital setting.

The role requires 2–3 years of healthcare customer service experience, proficiency with MS Office, and familiarity with CRM systems and hospital information systems.

Qualifications

• Essential: Grade 12 education.
• Desirable: Tertiary Diploma or Bachelors in medical science finance / accounting.
• Essential: 2–3 years in a customer services role, preferably in healthcare.
• Desirable: Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Handle medical insurance processing and related tasks.
• Oversee billing and cash-up processes.
• Maintain high-quality patient service and customer care.

Skills

Numerical literacy

Patient scheduling

Registration processes

Computer literacy

CRM software

Education

Secondary school diploma (Grade 12)

Diploma or Bachelors in medical science finance / accounting

Tools

MS Office

Hospital information systems

Job description

Closing date:
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 67927
Workplace Type:

Mediclinic Parkview Hospital Dubai United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelors Degreepreferably within the fields of medical science finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years experience in a customer services role preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.