Patient Administrator OPD

Mediclinic Group; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

Mediclinic City Hospital Dubai in the United Arab Emirates is seeking a patient administrator to improve patient care by efficiently handling appointment scheduling, registration, insurance processing, billing, and customer service.

Essential: Grade 12; a tertiary diploma or bachelor’s in medical science, finance or accounting is preferred. 2–3 years in healthcare customer service, CRM, hospital information systems and MS Office expected. On-site role.

Qualifications

• Computer literacy in MS Office
• CRM software familiarity
• Hospital information systems knowledge
• Numerical literacy
• Patient scheduling and registration processes

Responsibilities

• Manage appointment scheduling and patient registration
• Handle medical insurance processing and related tasks
• Oversee billing and cash-up processes
• Maintain high patient service levels and experience

Education

Grade 12

Diploma or Bachelor degree in medical science/finance/accounting

Job description

Closing date:
Number of positions: 1
Reference number: 67980

Mediclinic City Hospital Dubai United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelors Degreepreferably within the fields of medical science finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years experience in a customer services role preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

Required Experience:

Unclear Seniority