Patient Administrator - Emirati

Mediclinic Group; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai invites applications for a Patient Administrator to enhance patient care by efficiently handling scheduling, registration, and related administrative tasks.

You will coordinate medical insurance, oversee billing and cash reconciliation, and strive to meet service standards for patients and colleagues. The role requires strong computer skills, familiarity with CRM and hospital information systems, and professional communication in English.

Qualifications

• Grade 12 education is required.
• Diploma or bachelor degree preferred in medical science, finance or accounting.
• 2-3 years experience in a customer service role, healthcare preferred.

Responsibilities

• Manage patient appointment scheduling and registration.
• Manage medical insurance processes and related tasks.
• Oversee billing and cash-up processes.
• Maintain high standards of patient service.

Skills

MS Office proficiency

CRM software

Hospital information systems

Knowledge of company policies

Medical insurance terminology

Medical terminology and procedures

Numerical literacy

Patient scheduling & registration

Education

Grade 12

Diploma or Bachelor in medical science/finance/accounting

Job description

Closing date:
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 62430
Workplace Type:

Mediclinic Parkview Hospital Dubai United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelors Degreepreferably within the fields of medical science finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years experience in a customer services role preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us and become a part of the Mediclinic Middle East Family

Required Experience:

Unclear Seniority