Patient Admin Coordinator

Mediclinic International; United Arab Emirates; On-site; AED 120,000 - 168,000; Full time

Job summary

Mediclinic International in the United Arab Emirates is seeking a supervising professional to monitor and manage patient administration services. You will oversee a team of Patient Administrators and coordinate processes related to patient records, medical insurance, billing, and cash handling.

The ideal candidate has a relevant degree and 2–3 years of supervisory customer service experience in healthcare, with strong English communication and proficiency in MS Office. Arabic language is a plus.

Qualifications

• Bachelor's Degree or Diploma in a related field from an accredited institution.
• 2-3 years’ supervisory customer service experience, preferably in healthcare.

Responsibilities

• Coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic.
• Lead and manage a team of Patient Administrators.
• Support the department or business unit manager with general operational management.
• Consistently meet customer service expectations by improving the quality of patient service.
• Support the development of a working environment and culture that actively promotes quality, health, and safety.

Skills

Computer literacy

Accounting & financial management

Hospital information systems

Medical insurance terminologies & 

Medical terminology & procedures

Patient administration systems

Verbal & written English communication

MS Office

Education

Bachelor’s Degree or Diploma in related field

Tools

MS Office

Job description

MAIN PURPOSE OF JOB

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic

Lead and manage a team of Patient Administrators

To support the department or business unit manager with general operational management

To consistently meet customer service expectations by improving the quality of patient service

Support the development of a working environment and culture that actively promotes quality, health, and safety

REQUIRED EDUCATION

A relevant Bachelor’s Degree or Diploma in a related field from an accredited institution

REQUIRED EXPERIENCE

At least 2-3 years’ experience in a supervisory customer service positions, preferably in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• Verbal and written communication skills in English (Arabic will be an advantage)

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.