Title Patient Administrator - Emirati

Mediclinic Middle East; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai seeks an experienced Patient Services Administrator to improve patient care by efficiently performing all aspects of the patient administrator role.

You will manage appointment scheduling and registration, handle medical insurance processes, oversee billing and cash-up, and ensure high-quality patient service in a busy hospital setting.

Qualifications

• Essential: 2–3 years in a customer services role, healthcare preferred.
• Desirable: experience in a contact centre or healthcare environment.
• Strong computer literacy and MS Office proficiency.

Responsibilities

• Effectively manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up processes.
• Maintain high quality patient service and customer care.

Skills

MS Office

CRM software

Hospital information systems

Policies & emergency codes

Medical insurance knowledge

Medical terminology

Numerical literacy

Patient scheduling & registration

Education

Grade 12

Diploma or Bachelor’s in medical/finance

Job description

Workplace Type

Mediclinic Parkview Hospital | Dubai | United Arab Emirates

Closing date: 24/08/2026

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 72880

Main Purpose of Job

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

Key Responsibility Areas

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor's Degree preferably within the fields of medical science, finance / accounting

Required Experience

• Essential: 2-3 Years' experience in a customer services role, preferably in the healthcare industry
• Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.