Patient Admin Coordinator

Mediclinic International; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Mediclinic International in Abu Dhabi is seeking a Supervising Patient Administrator to monitor and manage the delivery of patient administration services and to lead a team of patient administrators.

You will coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic, while supporting the department or business unit manager with operational management and ensuring high service quality.

Qualifications

• Bachelor’s degree or diploma in a related field from an accredited institution.
• 2–3 years’ experience in supervisory customer service, ideally in healthcare.
• Strong MS Office, hospital information systems, and insurance terminology knowledge.

Responsibilities

• Coordinate and supervise patient administration processes.
• Oversee medical insurance, billing and cash-up at the clinic.
• Lead and manage a team of Patient Administrators.
• Support the department manager with daily operations.
• Maintain high customer service standards and service quality.
• Promote a safe, quality-focused working environment.

Skills

MS Office

Accounting principles

Hospital information systems

Medical insurance terminology

Medical terminology

Patient administration systems

English proficiency

Education

Bachelor's Degree or Diploma in related field

Job description

MAIN PURPOSE OF JOB

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic

Lead and manage a team of Patient Administrators

To support the department or business unit manager with general operational management

To consistently meet customer service expectations by improving the quality of patient service

Support the development of a working environment and culture that actively promotes quality, health, and safety

REQUIRED EDUCATION

A relevant Bachelor’s Degree or Diploma in a related field froman accredited institution

REQUIRED EXPERIENCE

At least 2-3 years’ experience in a supervisory customer service positions, preferably in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• Verbal and written communication skills in English (Arabic will be an advantage)

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.