Patient Administrator IVF Emirati

Mediclinic Group; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Bourn Hall Dubai, Dubai, United Arab Emirates invites applications for a Patient Administrator to support efficient patient care and service quality.

Role focuses on scheduling, registration, insurance processing and billing, ensuring accurate data entry and responsive customer service in a healthcare setting.

Qualifications

• Essential: 12th grade; tertiary diploma/bachelor’s preferred in medical science, finance or accounting.
• 2-3 years in a customer service role in healthcare preferred.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up processes.
• Maintain high-quality patient service and customer care.

Skills

MS Office

CRM software

Hospital information systems

Policies & codes

Medical insurance terms

Medical terminology

Numerical literacy

Patient scheduling

Education

Grade 12

Diploma or Bachelor’s in medical science/finance/accounting

Tools

CRM software

Hospital information systems

Job description

Closing date:
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 65538
Workplace Type:

Bourn Hall Dubai Dubai United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelors Degreepreferably within the fields of medical science finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years experience in a customer services role preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

Required Experience:

Unclear Seniority