Patient Services & Scheduling Specialist

Mediclinic Group; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

Mediclinic Parkview Hospital Dubai in the United Arab Emirates seeks a Patient Administrator to optimize patient care by efficiently handling scheduling, registration, and related administrative tasks. You will support medical insurance processing, billing, and customer-service excellence within a hospital setting.

The role requires 2–3 years of healthcare customer service experience, proficiency with MS Office, and familiarity with CRM systems and hospital information systems.

Qualifications

• Essential: Grade 12 education.
• Desirable: Tertiary Diploma or Bachelors in medical science finance / accounting.
• Essential: 2–3 years in a customer services role, preferably in healthcare.
• Desirable: Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Handle medical insurance processing and related tasks.
• Oversee billing and cash-up processes.
• Maintain high-quality patient service and customer care.

Skills

Numerical literacy

Patient scheduling

Registration processes

Computer literacy

CRM software

Education

Secondary school diploma (Grade 12)

Diploma or Bachelors in medical science finance / accounting

Tools

MS Office

Hospital information systems

Job description

Mediclinic Parkview Hospital Dubai in the United Arab Emirates seeks a Patient Administrator to optimize patient care by efficiently handling scheduling, registration, and related administrative tasks. You will support medical insurance processing, billing, and customer-service excellence within a hospital setting.

The role requires 2–3 years of healthcare customer service experience, proficiency with MS Office, and familiarity with CRM systems and hospital information systems.