Patient Access & Front Desk Coordinator

CenExel; Dubai; Vor Ort; AED 96.000 - 116.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental

Vision

LTD

STD

Life Ins

401k

Zusammenfassung

CenExel Clinical Research in Dubai is seeking a Front Desk Receptionist to greet patients, clients, and staff both in person and on the phone, delivering superior customer service every interaction.

You will manage front desk operations, answer calls, handle inquiries, process payments, and support office tasks while complying with FDA/GCP standards and CenExel SOPs. The role offers a confidential, professional environment with strong teamwork and growth opportunities.

Qualifikationen

• Must be able to effectively communicate verbally and in writing.
• Must have proper experience and demonstrate mastery of the current Front Desk position.
• High school diploma or GED required.
• 2 years of experience preferred.

Aufgaben

• Greets all entering the office courteously and attentively.
• Answers and directs telephone calls appropriately.
• Provides customer service by ensuring that individual’s needs are taken care of promptly and efficiently, and each individual has a pleasant experience in the facility.
• Maintains front office area and takes care of secretarial needs, i.e. Printing, Scanning, Faxes.
• Maintains and organizes lobby.
• Checks in/out patients and processes patient payments through Clinical Conductor.
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.

Kenntnisse

Customer service

Communication

Teamwork

Professional demeanor

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

CenExel Clinical Research in Dubai is seeking a Front Desk Receptionist to greet patients, clients, and staff both in person and on the phone, delivering superior customer service every interaction.

You will manage front desk operations, answer calls, handle inquiries, process payments, and support office tasks while complying with FDA/GCP standards and CenExel SOPs. The role offers a confidential, professional environment with strong teamwork and growth opportunities.