Front Desk & Patient Concierge - Clinical Research Perks

CenExel JBR; Dubai; On-site; AED 96,000 - 116,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

LTD

STD

Life Ins

401k

Job summary

CenExel Clinical Research in Dubai is seeking a Front Desk Receptionist to greet patients and clients, answer calls, and ensure excellent customer service in person and over the phone.

Under limited supervision, you will handle front desk duties, maintain the lobby, process patient payments through Clinical Conductor, and support adherence to FDA CFR, ICH, GCP, and CenExel SOPs. Equal opportunity employer.

Qualifications

• Must be able to effectively communicate verbally and in writing.
• Must have proper experience and demonstrate mastery of the current Front Desk position.
• High school diploma or GED required.
• 2 years of experience preferred.
• Must display a professional, friendly demeanor during contacts with patients, clients, employees and the general public.
• Must demonstrate working knowledge of Microsoft Office and various computer skills.
• Ability to work independently as well as functioning as part of a team.

Responsibilities

• Greets all entering the office courteously and attentively.
• Answers and directs telephone calls appropriately.
• Provides customer service by ensuring that individual’s needs are taken care of promptly and efficiently, and each individual has a pleasant experience in the facility.
• Maintains front office area and takes care of secretarial needs, i.e. Printing, Scanning, Faxes.
• Maintains and organizes lobby.
• Checks in/out patients and processes patient payments through Clinical Conductor.
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Skills

Verbal and written communication

Professional demeanor

Teamwork

Independent work capability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CenExel Clinical Research in Dubai is seeking a Front Desk Receptionist to greet patients and clients, answer calls, and ensure excellent customer service in person and over the phone.

Under limited supervision, you will handle front desk duties, maintain the lobby, process patient payments through Clinical Conductor, and support adherence to FDA CFR, ICH, GCP, and CenExel SOPs. Equal opportunity employer.