Parts Sales Executive

Al Masaood Power; Abu Dhabi; Sur place; AED 180 000 - 260 000; Plein temps

Résumé du poste

Al Masaood Power in Abu Dhabi seeks a Spare Parts Sales specialist to identify required parts, provide technical support, and coordinate quotations and delivery. You will work with EPC catalogs, ERP systems, and multiple internal teams to ensure timely, profitable service.

The role emphasizes strong customer relations, accurate order processing, and ongoing market monitoring to support growth in marine, energy, and heavy equipment segments.

Qualifications

• Diploma or Bachelor's degree in a related field.
• 3–5 years in spare parts sales, parts coordination, or aftersales support.
• Experience with EPC, ERP systems, and inventory management is preferred.
• Knowledge of SAP is an advantage.

Responsabilités

• Identify required spare parts and provide accurate technical support using catalogs, EPC systems, and references.
• Prepare quotations, follow up offers, support negotiations, and ensure pricing profitability.
• Develop and maintain relationships with customers, workshops, fleet owners, and accounts.
• Coordinate with warehouse, procurement, and stock control for availability and delivery.
• Follow up backorders, special orders, and pending deliveries to completion.
• Handle feedback, complaints, and returns with proper resolution.
• Monitor market trends and product availability to support growth.
• Maintain records and prepare reports on quotations, orders, deliveries, and backorders.
• Ensure compliance with pricing, discounts, and parts returns procedures.

Connaissances

Customer-focused

Communication skills

Engine knowledge

Attention to detail

Team player

Sales awareness

Work under pressure

Formation

Diploma or Bachelor's Degree in Mechanical Engineering / Automotive Technology / Business Administration

Outils

SAP

EPC

ERP systems

Microsoft Office

Description du poste

Job Purpose

To drive spare parts sales by providing accurate parts identification, technical support, and responsive customer service. The role is responsible for managing customer inquiries, preparing quotations, coordinating order fulfillment, and ensuring timely delivery while maintaining high levels of customer satisfaction and profitability.

Key Responsibilities

• Manage customer and workshop inquiries, identify required spare parts, and provide accurate technical support using Parts Catalogs, EPC systems, and available technical references.
• Prepare quotations, follow up offers, support negotiations, and ensure alignment with company pricing and profitability guidelines.
• Develop and maintain strong relationships with customers, workshops, fleet owners, and commercial accounts.
• Coordinate with warehouse, procurement, and stock control teams to ensure parts availability and timely delivery.
• Follow up backorders, special orders, and pending deliveries until completion.
• Handle customer feedback, complaints, and return requests while ensuring proper resolution and customer satisfaction.
• Monitor market trends, competitor activities, and product availability to support business growth.
• Maintain accurate records and prepare reports related to quotations, orders, deliveries, and backorders.
• Ensure compliance with company procedures related to pricing, discounts, and parts returns.

Qualifications & Experience

• Diploma or Bachelor's Degree in Mechanical Engineering, Automotive Technology, Business Administration, or a related field.
• 3–5 years of experience in spare parts sales, parts coordination, or aftersales support, preferably within the marine, heavy equipment, or power generation industry.
• Experience using Electronic Parts Catalogs (EPC), ERP systems, and inventory management systems is preferred.
• Knowledge of ERP systems (SAP is an advantage) and Microsoft Office.

Skills & Competencies

• Customer-focused with excellent communication and interpersonal skills.
• Good technical knowledge of engines and spare parts.
• Strong organizational, problem-solving, and attention to detail.
• Proactive team player with a positive attitude and commitment to achieving results.
• Sales negotiation and commercial awareness.
• Ability to work under pressure and manage multiple priorities effectively.