Parts Advisor - Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

AlFuttaim is seeking a Parts Advisor for its automotive aftersales department in Dubai. The role involves supporting customers and workshop teams by accurately identifying parts, managing orders, and providing excellent customer service in a dynamic dealership setting.

The ideal candidate will have 3-5 years of experience in automotive parts, strong customer service skills, and a sales-focused mindset. Proficiency in EPC systems and SAP is preferred.

Qualifications

• 3-5 years of experience in automotive parts or a similar aftersales role.
• Strong customer service skills to explain parts options clearly.
• Fluency in English is required; basic Arabic is a plus.

Responsibilities

• Support customers and workshop teams with parts identification.
• Process parts orders and maintain accurate customer records.
• Coordinate parts availability for service jobs and repairs.

Skills

Automotive parts advisory

Customer service

Parts identification

Parts counter sales

EPC systems

SAP

MS Office

Inventory coordination

Accessories upselling

Dealership aftersales

Tools

EPC systems

SAP

MS Office

Job description

Parts Advisor – Automotive Aftersales – Dubai, United Arab Emirates.

Overview

Responsible for supporting customers, workshop teams and service operations with accurate parts identification, order handling, inventory coordination, and sales‑focused customer service in a fast‑paced dealership environment.

Key Responsibilities

• Provide professional support to customers at the parts counter, by phone, and through internal service channels.
• Identify required automotive parts using product knowledge, parts catalogues, EPC systems, and vehicle information.
• Support workshop operations by coordinating parts availability for service jobs, repairs, maintenance work, and urgent requirements.
• Process parts orders, reservations, enquiries, quotations, and follow‑ups with accuracy and clear communication.
• Upsell parts, accessories and related products while maintaining pricing discipline and customer trust.
• Work closely with Service Advisors, technicians and workshop teams to provide timely updates on parts status and delivery expectations.
• Monitor stock movement, back‑orders, reservations and pending parts to help maintain efficient inventory levels.
• Maintain accurate customer records, order details, documentation and system entries in line with company procedures.
• Handle multiple parts requests in a busy retail and workshop environment without compromising accuracy.
• Support inventory control activities, stock checks and compliance with company standards.
• Build strong customer relationships that encourage retention, repeat visits and stronger aftersales revenue.
• Escalate delays, unavailable parts, pricing concerns or customer issues to the relevant supervisor when required.

Ideal Profile

• 3‑5 years of experience in automotive parts, dealership parts counter or a similar aftersales role.
• Good understanding of vehicle parts, accessories, repair processes and workshop service requirements.
• Strong customer service skills with the ability to explain parts options clearly and professionally.
• Sales‑focused mindset with confidence in upselling relevant products and accessories.
• Experience using EPC systems, SAP, MS Office or similar parts and inventory tools is preferred.
• Ability to coordinate with Service Advisors, technicians, customers and warehouse teams.
• Strong attention to detail when handling part numbers, pricing, reservations and order documentation.
• Fluency in English is required; basic Arabic is an added advantage.
• Team‑oriented approach with the ability to perform well in a busy aftersales environment.

Skills Set

• Automotive parts advisory
• Parts counter sales
• Aftairsales support
• Customer service
• Parts identification
• EPC systems
• SAP
• MS Office
• Inventory coordination
• Parts ordering
• Stock reservations
• Workshop parts supply
• Accessories upselling
• Service advisor coordination
• Customer retention
• Order documentation
• Pricing discipline
• Product knowledge
• Backorder follow‑up
• Retail parts operations
• Dealership aftersales
• Communication skills