Parts Advisor

Al Tayer Group; United Arab Emirates; On-site; AED 56,000 - 89,000; Full time

Job summary

Al Tayer Group is seeking a Parts Advisor to assist customers in identifying parts, guiding purchasing decisions, and promoting related accessories to boost sales. The role focuses on accurate quotations, stock checks, and on-time delivery.

Ideal candidates have 1–3 years in the automotive trade and hold a Diploma in Automobile Engineering, with strong customer service and communication skills for building profitable customer relationships.

Qualifications

• Identify customer needs and guide purchasing decisions.
• Promote related parts and accessories to increase sales.
• Create quotations and check stock across branches.
• Ensure on-time delivery and proper documentation.

Responsibilities

• Receive and greet customers to discuss parts requirements.
• Identify correct parts from catalogues by vehicle type.
• Prepare quotations and coordinate stock with branches.
• Issue parts and generate invoices upon payment.
• Promote accessories to boost profitability.

Skills

Customer service

Sales

Communication

Negotiation

Education

Diploma in Automobile Engineering

Job description

To provide professional support to customers in accurately identifying their parts requirements and assisting them to make cost benefit purchasing decisions in order to enhance retention and facilitate parts sales

Responsibilities

Functional Roles and Responsibilities

• Receive and greet customers, discuss and understand their parts requirements, guide them on the best options available and assist them in taking well informed purchasing decisions
• Create additional sales opportunities by promoting sales of related parts to the customer
• Identify the correct parts required from the parts catalogues by assessing the type of vehicle and its use
• Prepare quotations for parts required by customer In case stock is unavailable at the branch, check availability in other branches / incoming shipments, or initiate procurement request
• Establish healthy and profitable relationships by proactively communicating and following up with the existing as well as prospective customers on parts requirements in order to convert pending quotations and into confirmed sales
• Issue parts for all confirmed sales orders and generate invoice on confirmation of payment
• Incase of unavailability of parts, register the lost sales in the system and depending upon the seriousness of the enquiry raise requests to the purchase department for local purchase or VOR order
• Promote sale of accessories with all customers to increase sales/profitability of the business
• Ensure all necessary documentation to enable minimum errors and ensure that the parts are delivered to the customer on time

Qualifications

Education/Certification and Continued Education

• Diploma in Automobile Engineering or graduate, preferably in science

Years of Experience

• 1-3 years experience in automotive trade