Parts Counter Sales Representative

AlFuttaim; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

AlFuttaim is seeking a Parts Counter Sales Representative in Dubai, UAE, to support spare parts operations for heavy-duty trucks and commercial vehicles. This customer-facing role involves assisting customers with enquiries, identifying parts, and promoting OEM products.

The ideal candidate should possess a diploma, at least 2 years of experience in automotive parts sales, and strong customer handling skills. A good understanding of parts operations and ERP systems is essential for success in this role.

Qualifications

• Minimum 2 years of experience in automotive spare parts or dealership parts sales.
• Experience with heavy-duty trucks or commercial vehicles is preferred.
• Good knowledge of parts operations and customer counter sales.

Responsibilities

• Assist walk-in customers with spare parts enquiries for heavy-duty trucks.
• Identify accurate part numbers using electronic parts catalogues.
• Promote genuine OEM parts and upsell related accessories.

Skills

Parts counter sales

Heavy-duty truck parts

Commercial vehicle parts

Automotive spare parts

Equipment parts

OEM parts

Parts identification

Electronic parts catalogue

EPC systems

Customer relationship management

Education

Diploma or equivalent qualification

Tools

ERP systems

SAP

MS Office

Job description

Parts Counter Sales Representative in Dubai, United Arab Emirates is a customer-facing automotive sales role focused on supporting spare parts counter operations for heavy‑duty trucks, commercial vehicles, and related equipment. The role requires strong product knowledge, customer handling skills, accurate parts identification, and experience using electronic parts catalogues, ERP systems, and dealership parts processes.

Key Responsibilities

• Assist walk‑in customers with spare parts enquiries for heavy‑duty trucks, commercial vehicles, and related equipment.
• Identify accurate part numbers using electronic parts catalogues, dealership systems, and technical references.
• Understand customer requirements clearly and recommend suitable replacement parts or related components.
• Promote genuine OEM parts and explain the value, quality, durability, and performance benefits to customers.
• Upsell and cross‑sell related parts, accessories, consumables, and add‑on items to enhance customer value.
• Prepare parts quotations, process orders, and coordinate with internal teams to ensure timely fulfilment.
• Manage customer enquiries professionally through counter interaction, phone, email, or internal communication channels.
• Follow up on back‑orders and keep customers informed about availability, pricing, and delivery timelines.
• Support workshop, aftersales, and sales teams with parts availability checks, quotations, and order processing.
• Maintain accurate parts records, customer details, enquiry status, and transaction updates in ERP or dealership systems.
• Coordinate with warehouse, inventory, procurement, and parts operations teams to support smooth order flow.
• Build strong customer relationships through clear communication, reliable follow‑up, and product knowledge.
• Ensure parts sales activities follow dealership policies, pricing guidelines, stock controls, and operational procedures.
• Support aftermarket revenue growth while maintaining high standards of service quality and customer satisfaction.
• Contribute to a professional parts counter environment focused on accuracy, responsiveness, teamwork, and sales performance.

Ideal Profile

• Diploma or equivalent qualification.
• Minimum 2 years of experience in automotive spare parts, equipment parts, dealership parts sales, or parts distribution.
• Experience with heavy‑duty trucks, commercial vehicles, construction equipment, or industrial products is preferred.
• Good knowledge of spare parts operations, part number identification, parts ordering, and customer counter sales.
• Ability to use electronic parts catalogues, digital parts systems, and technical references accurately.
• Strong customer handling skills with the ability to understand requirements and recommend correct parts solutions.
• Sales‑focused mindset with the ability to upsell, cross‑sell, and support parts revenue targets.
• Good computer literacy, including MS Office and ERP systems.
• Knowledge of SAP or dealership management systems is an advantage.
• Strong communication, interpersonal, and relationship‑building skills.
• Ability to work effectively with customers, workshop teams, sales teams, warehouse teams, and internal stakeholders.
• Detail‑oriented approach with commitment to order accuracy, timely follow‑up, and customer satisfaction.
• Reliable, organized, and able to manage multiple enquiries in a busy parts counter environment.

Skills Set

• Parts counter sales
• Heavy‑duty truck parts
• Commercial vehicle parts
• Automotive spare parts
• Equipment parts
• OEM parts
• Genuine parts sales
• Parts identification
• Electronic parts catalogue
• EPC systems
• Parts quotations
• Order processing
• Customer enquiries
• Walk‑in customer support
• Upselling
• Cross‑selling
• Back‑order follow‑up
• Parts availability checks
• Aftersales support
• Workshop support
• Dealership parts operations
• Parts distribution
• ERP systems
• SAP
• MS Office
• Customer relationship management
• Technical product advice
• Sales communication