Parent Relations & Booking Specialist

Hamilton Aquatics; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

ESM in Dubai, UAE is seeking a friendly Customer Relations Executive to serve as the main contact for parents of after-school activities and holiday camps across UAE school venues. You will handle inquiries via email, WhatsApp, and Trengo, providing accurate information and guiding families from first enquiry to booking.

You will support the Operations team with customer administration, including adjustments, credits, refunds, and coordinating bookings, while collaborating with Relationship

Qualifications

• Customer service qualifications would be advantageous.
• Training in customer experience would be beneficial.
• Strong written and spoken English is essential.

Responsibilities

• Serve as the first point of contact for parents across channels (email, WhatsApp, Trengo).
• Respond to enquiries promptly and professionally.
• Assist parents with booking-related queries and changes.
• Support Operations with customer administration and coordination.
• Identify trends from feedback to improve FAQs and communications.

Skills

Customer service

Communication

Handling high-volume enquiries

Solution-focused

Team collaboration

Education

Customer service qualifications

Tools

Outlook

Excel

Teams

Trengo

WhatsApp

Job description

ESM in Dubai, UAE is seeking a friendly Customer Relations Executive to serve as the main contact for parents of after-school activities and holiday camps across UAE school venues. You will handle inquiries via email, WhatsApp, and Trengo, providing accurate information and guiding families from first enquiry to booking.

You will support the Operations team with customer administration, including adjustments, credits, refunds, and coordinating bookings, while collaborating with Relationship