Outlet Manager

Rotana; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Rotana in Abu Dhabi is seeking an Outlet Manager to lead a restaurant team and deliver exceptional guest experiences while achieving financial targets. The role requires a strong F&B background, leadership, and effective communication with guests and staff.

The successful candidate will oversee staffing, training, outlet setup, guest relations, and promotional events, ensuring high standards of service and presentation in a fast-paced hospitality environment.

Qualifications

• A college or university degree is required.
• Two years' experience in a similar role is required.
• Excellent written and spoken English and professional presentation skills are required.

Responsibilities

• Prepare employee schedules based on forecasts and staffing guidelines.
• Conduct regular training sessions aligned with SOPs and service standards.
• Evaluate performance and support development, succession planning, and internal promotions.
• Oversee outlet setup in line with meal periods, brand standards and operating hours.
• Ensure guests are welcomed and seated efficiently, with Hostess support.
• Maintain professional relationships with guests to enhance the dining experience.
• Establish and update the outlet's VIP guest database.
• Inspect the outlet and surroundings for cleanliness, maintenance, and presentation.
• Support promotional activities, events, and marketing initiatives to drive business performance.

Skills

Communication

Interpersonal skills

English proficiency

Leadership

Team management

Education

College or university degree

Tools

Computer literacy

Job description

We are currently seeking ambitious, dynamic, and self-motivated Food & Beverage professionals to lead and inspire a team committed to delivering high-quality products and exceptional guest experiences through prompt, personalized, and attentive service.

As an Outlet Manager, you will be responsible for managing your assigned restaurant to achieve the highest levels of guest satisfaction and service quality while meeting and exceeding financial objectives.

Key Responsibilities:

• Prepare employee schedules based on business forecasts and staffing guidelines to ensure adequate manpower at all times.
• Conduct regular training sessions for the team in line with departmental SOPs and service standards.
• Evaluate team performance and support employee development, succession planning, and internal promotions.
• Oversee the timely setup of the outlet in accordance with meal periods, brand standards, and operating hours.
• Ensure guests receive a warm welcome and are seated efficiently, with the support of the Hostess team.
• Maintain professional and positive relationships with guests to enhance their dining experience.
• Establish, maintain, and regularly update the outlet's database of regular and VIP guests.
• Conduct frequent inspections of the outlet and surrounding areas to ensure the highest standards of cleanliness, maintenance, and presentation.
• Actively support and participate in promotional activities, special events, and marketing initiatives to drive business performance

Education, Qualifications & Experience

You should hold a college or university degree and have a minimum of two years' experience in a similar role. Strong computer literacy is essential, along with effective communication and interpersonal skills. Excellent written and spoken English, coupled with professional presentation skills, are required.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a strong Food & Beverage background and a passion for delivering quality and excellence. You should be outgoing, creative, and committed to achieving the highest service standards while motivating and developing your team.

You should possess the following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

A proactive approach, strong leadership skills, and the ability to perform effectively in a fast-paced hospitality environment are essential for success in this role.