Floor Manager / Assistant Outlet Manager

DEAL Holdings; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

DEAL Holdings is seeking a Floor Supervisor / Assistant Outlet Manager to drive smooth service flow on the floor and coordinate a high-performing team. You will act as the link between service staff and outlet leadership, ensuring consistent performance during opening, service, and closing periods.

The role focuses on floor control, guest satisfaction, and maintaining service standards, cleanliness, and compliance across the outlet.

Qualifications

• 2–4 years’ experience in restaurant/hospitality operations.
• Supervisory or senior floor-level responsibility.
• Strong understanding of floor operations and guest service.
• Calm, professional handling of guest concerns and complaints.
• Familiarity with POS systems and cash handling is a bonus.

Responsibilities

• Supervise the floor during service, ensuring smooth guest flow and coordination.
• Support the Restaurant Manager in day‑to‑day running and lead the shift in their absence.
• Monitor guest experience, handle concerns professionally, support service recovery.
• Coordinate table management, seating flow, reservations communication, and section balance.
• Conduct shift briefings and communicate priorities, reservations, VIPs, menu updates to the team.
• Supervise service staff, provide on‑floor direction, and support training and performance follow‑up.
• Ensure cleanliness, organization, grooming, and presentation standards across the outlet.
• Support opening and closing procedures, cashing‑up processes, stock checks, and daily readiness.
• Monitor hygiene, health and safety, and operational procedures across the floor.
• Escalate issues, staffing gaps, guest concerns, and maintenance to the manager.

Skills

Guest service

Team leadership

Floor supervision

Communication

Front‑of‑house operations

Tools

POS systems

Job description

Role Overview

The Floor Supervisor / Assistant Outlet Manager is responsible for supporting the day-to‑day operation of the outlet, ensuring smooth service flow, strong team coordination, and a consistently high standard of guest experience on the floor. This is a hands‑on operational role focused on shift leadership, floor control, guest satisfaction, team supervision, and maintaining service, cleanliness, and compliance standards throughout trading.

The role acts as a key link between the service team and outlet leadership, helping to drive execution, discipline, and consistency during opening, service, and closing periods.

Key Responsibilities

• Supervise the floor during service, ensuring smooth guest flow, strong coordination, and timely support to the service team.
• Support the Restaurant Manager in the day‑to‑day running of the venue and lead the shift in their absence where required.
• Monitor guest experience closely, handle guest concerns professionally, and support service recovery to maintain high satisfaction levels.
• Coordinate table management, seating flow, reservations communication, and section balance to support efficient service delivery.
• Conduct shift briefings and communicate key operational priorities, reservations, VIPs, menu updates, and service notes to the team.
• Supervise service staff, provide on‑floor direction, and support training, coaching, and performance follow‑up.
• Ensure cleanliness, organisation, grooming, and presentation standards are maintained across the outlet at all times.
• Support opening and closing procedures, cashing‑up processes, stock checks, and daily operational readiness requirements.
• Monitor compliance with hygiene, health and safety, and operational procedures across the floor.
• Escalate operational issues, staffing gaps, guest concerns, and maintenance matters promptly to the relevant manager.

KPIs & Success Metrics

• Smooth service flow and shift execution.
• Guest satisfaction and effective handling of complaints or service issues.
• Team supervision, discipline, and service consistency on the floor.
• Outlet cleanliness, grooming, and compliance with operational standards.

Candidate Requirements

• 2–4 years’ experience in restaurant or hospitality operations, including supervisory or senior floor-level responsibility.
• Strong understanding of floor operations, guest service, reservations flow, and team coordination.
• Confident handling guest complaints, service issues, and busy trading periods in a calm and professional manner.
• Good leadership presence, communication skills, and ability to supervise a front‑of‑house team effectively.
• Familiarity with POS systems, cash handling, and daily shift procedures is an advantage.
• Fluent in English; additional languages are an advantage.