Manager - Specialty Outlet

Rotana; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Rotana in Abu Dhabi seeks an ambitious Specialty Outlet Manager to lead front- and back-of-house operations. You will plan staffing, train teams, and ensure service excellence to maximize guest satisfaction and outlet performance.

The role emphasizes maintaining high standards, coordinating promotions, and driving revenue while delivering exceptional experiences for guests and team members.

Qualifications

• Minimum two years’ experience in a similar F&B leadership role.
• Bachelor’s/college degree required.
• Excellent written and spoken English; strong communication skills.

Responsibilities

• Prepare and manage employee schedules per forecasts and staffing guidelines.
• Train the team on SOPs and service standards.
• Monitor performance and support career progression.
• Ensure proper setup of the outlet per standards and hours.
• Oversee guest welcome and seating with Hostess for personalized service.
• Build relationships with guests and regular patrons.

Skills

Team leadership

Effective communication

Planning for business

Customer focus

Drive for results

Supervising people

Guest service

Quality standards

Education

College/University degree

Job description

We are currently seeking an ambitious, dynamic, and self-motivated Food & Beverage professional who can lead, organize, and inspire a team to deliver exceptional food and beverage offerings, complemented by prompt, accurate, and personalized service.

As a Specialty Outlet Manager, you will be responsible for the short- and long-term planning, organization, and management of the assigned outlet's front- and back-of-house operations. Your primary objective will be to maximize guest satisfaction, consistently deliver high service standards, and achieve the outlet's financial targets. Your key responsibilities will include:

• Prepare and manage employee schedules in accordance with business forecasts and approved staffing guidelines, ensuring adequate manpower at all times.
• Conduct regular training sessions for the assigned team, ensuring compliance with departmental Standard Operating Procedures (SOPs).
• Monitor and evaluate team performance, identifying development opportunities and supporting internal career progression and promotions.
• Ensure the timely and proper setup of the assigned Food & Beverage outlet in accordance with the required meal settings, operational standards, and opening hours.
• Oversee the welcome and seating of arriving guests, working closely with the Hostess to ensure a smooth and personalized guest experience.
• Build and maintain professional, courteous, and positive relationships with outlet guests and regular patrons.
• Develop and maintain an updated database of regular guests, ensuring personalized recognition and service.
• Conduct frequent inspections of the outlet and its surrounding areas to ensure the highest standards of cleanliness, presentation, and maintenance.
• Actively participate in the planning, coordination, and implementation of outlet promotions and marketing initiatives to drive revenue and enhance guest engagement

Education / Qualifications & Experience

You should hold a college or university degree, with a minimum of two years’ experience in a similar role. Previous experience in the Middle East would be an advantage. You should be computer literate, possess effective communication skills, and have an excellent command of both written and spoken English.

Knowledge & Competencies

The ideal candidate will be a hands‑on professional with a solid Food & Beverage background and a strong passion for quality and excellence. You will be creative, proactive, and committed to delivering the highest standards of service to both guests and team members.

You should also demonstrate the following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results