Assistant Outlet Manager

Rotana; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Rotana in Abu Dhabi seeks an ambitious Assistant Outlet Manager to lead the outlet team and deliver high-quality food & beverage service with a focus on guest satisfaction and profitability.

You will work under the Outlet Manager to maintain standards, train staff, and optimize operations in a fast-paced hotel environment. Fluency in English and hospitality experience are essential.

Qualifications

• Degree or relevant qualification in Hospitality Management and hospitality experience.
• Strong written and spoken English communication skills.

Responsibilities

• Prepare and manage team schedules based on forecasts and staffing plans.
• Ensure cleanliness, maintenance and presentation of outlet areas to hotel standards.
• Assist in planning promotions, beverage purchasing and pricing strategies under manager guidance.
• Ensure compliance with food safety, hygiene, and sanitation requirements.
• Supervise daily outlet operations and adherence to hotel policies and standards.
• Identify training needs and coordinate development programs with the Outlet Manager.
• Provide coaching and on-the-job training to team members to maintain professionalism.
• Ensure proper handling and storage of operating equipment to minimize losses.
• Promote teamwork, accountability, and service excellence while motivating colleagues to achieve goals.

Skills

Leadership

Customer service

Communication

English proficiency

Education

Hospitality management degree

Tools

MS Office

Micros POS

Job description

We are seeking an ambitious, dynamic, and self-motivated Food & Beverage professional to join our team as an Assistant Outlet Manager. The ideal candidate will assist in leading and managing the outlet team to deliver high-quality food and beverage offerings, supported by prompt, accurate, and personalized service.

As an Assistant Outlet Manager, you will play a key role in ensuring the highest levels of guest satisfaction, operational efficiency, and departmental profitability while fostering a positive working environment built on teamwork, professionalism, and high team morale.

Key Responsibilities:

• Prepare and manage the team's schedules based on business forecasts and within the approved manning guide, ensuring adequate staffing levels at all times, in coordination with the Outlet Manager.
• Ensure the proper maintenance, cleanliness, and presentation of all areas within the assigned outlet, in accordance with hotel standards.
• Assist in planning and implementing outlet promotions, beverage purchasing, and pricing strategies under the guidance of the Outlet Manager.
• Ensure that all food safety, hygiene, and sanitation requirements are consistently maintained in compliance with local health regulations and hotel standards.
• Supervise and monitor daily outlet operations, ensuring compliance with established hotel policies, service standards, and management guidelines.
• Identify training and development needs and recommend appropriate training programs in coordination with the Outlet Manager.
• Provide continuous coaching, guidance, and on-the-job training to team members to enhance their skills and maintain the highest levels of professionalism.
• Ensure the proper handling, storage, and maintenance of operating equipment to minimize breakages, damages, and unnecessary losses.
• Promote a culture of teamwork, accountability, and service excellence while motivating colleagues to achieve departmental objectives.

Education, Qualifications & Experience

Ideally, you will hold a degree or relevant qualification in Hospitality Management, with previous experience in the Food & Beverage industry and additional specialized beverage training.

You must have excellent written and spoken English communication skills, along with proficiency in MS Office, Windows applications, and POS systems. Familiarity with Micros POS will be considered an advantage, while previous international hospitality experience will be highly regarded.

Knowledge & Competencies

The ideal candidate will be a well-presented, energetic, and trend-conscious professional with an outgoing, friendly, and approachable personality. You should demonstrate a proactive, hands-on approach, strong leadership qualities, and a genuine passion for delivering exceptional guest experiences.

You should have completed basic supervisory or management development training and be confident working under pressure in a fast-paced environment. As a strong team player, you should thrive in a multicultural workplace, demonstrating flexibility and the ability to engage effectively with both colleagues and guests.

The successful candidate should demonstrate the following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results