Outbound Sales Specialist - Motor Insurance

AlFuttaim; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Al-Futtaim in Dubai is looking for an Outbound Sales Specialist to drive motor insurance renewals through proactive outreach, quotation follow-up, and timely policy confirmation. You will work with existing customers, explain coverage options, and coordinate with internal teams to resolve issues while aiming to maximize retention and cross-sales.

Fluency in English is required; Arabic is a plus. This full-time role offers exposure to structured insurance processes within a regional leader and

Qualifications

• Experience in outbound sales or insurance preferred.
• Fluent English required; Arabic a plus.
• Strong communication, persuasion and negotiation skills.

Responsibilities

• Contact existing customers proactively before policy expiry dates to secure renewals.
• Present renewal quotations clearly and explain coverage, pricing, and policy options.
• Follow up consistently with customers who have not yet confirmed renewal decisions.
• Support customers through quotation acceptance, confirmation, and policy issuance requirements.
• Cross-sell additional insurance products where they provide value to customer needs.
• Work toward renewal conversion, premium generation, productivity, and sales targets.
• Handle objections professionally and use persuasive communication to improve conversion rates.
• Maintain accurate CRM records covering customer interactions, quotation status, call outcomes, and follow-up requirements.
• Record detailed call notes so renewal activity remains visible and traceable.
• Coordinate with underwriting, claims, or other teams to resolve issues delaying renewals.
• Keep renewal pipelines organized and prioritize opportunities by expiry date, value, and likelihood.

Skills

Outbound sales

Telesales

Motor insurance

Insurance renewals

Customer retention

Policy quotations

Renewal conversion

Job description

Job Snapshot

• Role: Outbound Sales Specialist - Motor Insurance
• Location: Dubai, United Arab Emirates
• Industry: Insurance
• Function: Telesales
• Experience: Outbound sales or insurance experience preferred
• Job Type: Full-time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Insurance
• Function: Telesales
• Salary: 6000-10000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

The Outbound Sales Specialist will support the motor insurance business by converting renewal opportunities into completed policies while maintaining a strong customer service experience. The role involves proactive contact with existing customers, timely quotation follow-up, policy confirmation, and coordination with internal insurance teams when additional support is required. Strong performance in this position contributes directly to renewal retention, premium growth, cross-selling results, and customer lifetime value. Accurate CRM updates and disciplined follow-up will also help ensure that every renewal opportunity is properly tracked and managed.

Key Responsibilities

• Contact existing customers proactively before policy expiry dates to secure motor insurance renewals.
• Present renewal quotations clearly and explain relevant coverage, pricing, and policy options.
• Follow up consistently with customers who have not yet confirmed their renewal decisions.
• Support customers through quotation acceptance, confirmation, and policy issuance requirements.
• Cross-sell additional insurance products where they provide relevant value to customer needs.
• Work toward defined renewal conversion, premium generation, productivity, and sales performance targets.
• Handle common customer objections professionally and use persuasive communication to improve conversion rates.
• Negotiate appropriately within approved insurance and pricing guidelines.
• Maintain accurate CRM records covering customer interactions, quotation status, call outcomes, and follow-up requirements.
• Record detailed call notes so that renewal activity remains visible and traceable.
• Identify cases requiring technical review and elevate them to underwriting, claims, or other relevant insurance teams.
• Coordinate with internal stakeholders to resolve policy, pricing, claims, or documentation issues that may delay renewals.
• Maintain a customer-centric approach while balancing service quality with commercial targets.
• Keep renewal pipelines organized and prioritize opportunities based on expiry date, value, and likelihood of conversion.
• Support retention campaigns and outbound initiatives designed to improve policy renewal performance.
• Communicate accurately and professionally across phone, email, and other approved customer channels.

Ideal Profile

Candidates should demonstrate strong sales, communication, persuasion, and negotiation skills together with the confidence to manage outbound customer conversations. Previous experience in telesales, outbound sales, insurance, motor insurance, or customer retention will be particularly valuable. The role is suited to professionals who are comfortable working with performance targets and who can maintain consistent follow-up across a large customer portfolio. A strong customer service mindset is important because successful renewals depend on balancing commercial objectives with clear, reliable, and professional communication. Candidates should be organized, accurate when updating CRM information, and capable of handling objections without losing focus on the customer 's needs. Fluent English is required, while Arabic language capability will be considered an advantage.

Skills Set

• Outbound sales
• Telesales
• Motor insurance
• Insurance renewals
• Customer retention
• Policy quotations
• Renewal conversion
• Insurance cross-selling
• Premium generation
• Objection handling
• Sales negotiation
• Customer relationship management
• CRM
• Call management
• Follow-up management
• Policy issuance support
• Insurance sales
• Customer service
• Sales KPIs
• Productivity targets
• Renewal pipeline management
• Underwriting coordination
• Claims coordination
• Customer communication
• Insurance products
• Telephone sales
• Sales conversion
• Customer lifecycle management
• Call notes
• Renewal campaigns

Why Join Us

This role offers the opportunity to build practical experience in insurance sales, customer retention, and renewal management within a well-established regional business environment. Motor insurance renewals provide a recurring customer base, while cross-selling creates additional opportunities to develop broader insurance product knowledge and commercial capability. Al-Futtaim provides exposure to structured sales processes, established customer portfolios, recognized insurance operations, and opportunities to develop within a diversified regional group. The position can serve as a strong foundation for progression into senior insurance sales, account management, customer retention, or broader financial services roles.

About the Company

Al-Futtaim is a diversified privately held regional business headquartered in Dubai, United Arab Emirates. Established in the 1930s, the Group operates across automotive, financial services, real estate, retail, and healthcare, employing more than 35000 people across over 20 countries in the Middle East, Asia, and Africa. Al-Futtaim partners with more than 200 international brands and continues to expand through customer-focused operations, strategic investment, and long-term regional growth.