Inbound Sales Executive - Orient Insurance PJSC - Al Futtaim Group - Dubai, UAE

AlFuttaim; Dubai; Presencial; AED 55.800 - 89.280; Jornada completa

Descripción de la vacante

AlFuttaim is looking for an Inbound Sales Executive in Dubai, UAE, offering opportunities for a dynamic career in the insurance sector. The position involves handling customer inquiries, ensuring compliance with service standards, and enhancing customer satisfaction.

The ideal candidate possesses strong communication skills and can manage customer interactions effectively. With a full-time contract and a salary range of 5000-8000 AED monthly, this role promises significant career growth within the AlFuttaim Group.

Formación

• Strong verbal communication and customer service skills.
• Ability to remain calm and professional under pressure.
• High level of accuracy in documentation and CRM usage.
• Experience in call center or insurance environment preferred.
• English proficiency required; Arabic language skills are an advantage.

Responsabilidades

• Handle inbound calls following standard greeting, verification, and closing protocols.
• Meet defined SLAs related to response time, call handling time, and service quality metrics.
• Manage general customer queries, policy updates, corrections, and basic service transactions.
• De-escalate customer concerns professionally and provide effective solutions.
• Log all customer interactions accurately within CRM systems.
• Identify recurring issues and support root cause analysis to enhance FAQs and knowledge base updates.
• Redirect complex cases to the appropriate department and ensure proper follow-up.

Conocimientos

Inbound sales handling

Customer relationship management

SLA performance management

Insurance policy support

Complaint resolution

CRM documentation

Service quality standards

Descripción del empleo

Position Overview

Inbound Sales Executive jobs in Dubai UAE within the insurance sector offer a strong opportunity to build a customer‑focused career in a leading financial services organization. This role is responsible for handling inbound customer inquiries, delivering accurate policy information, supporting service transactions, and ensuring compliance with call‑center service level agreements. The position plays a key role in enhancing customer satisfaction, improving retention, and maintaining high‑quality service standards in line with UAE insurance regulations.

Job Details

Country: UAE.
City: Dubai.
Industry: Insurance.
Function: Call Center.
Salary: 5000-8000 monthly (Market estimated).
Gender: Any.
Candidate Nationality: Any.
Job Type: Full‑time.

Key Responsibilities

• Handle inbound calls following standard greeting, verification, and closing protocols.
• Meet defined SLAs related to response time, call handling time, and service quality metrics.
• Manage general customer queries, policy updates, corrections, and basic service transactions.
• De‑escalate customer concerns professionally and provide effective solutions.
• Log all customer interactions accurately within CRM systems.
• Identify recurring issues and support root cause analysis to enhance FAQs and knowledge base updates.
• Redirect complex cases to the appropriate department and ensure proper follow‑up.

Ideal Profile

• Strong verbal communication and customer service skills.
• Ability to remain calm and professional under pressure.
• High level of accuracy in documentation and CRM usage.
• Experience in call center or insurance environment preferred.
• English proficiency required; Arabic language skills are an advantage.

Skills Set

• Inbound sales handling
• Customer relationship management
• SLA performance management
• Insurance policy support
• Complaint resolution
• CRM documentation
• Service quality standards

Why Join Us

• Work with a leading UAE insurance provider under Al Futtaim Group.
• Gain exposure to regulated financial services operations.
• Develop expertise in customer service and inbound sales performance.
• Opportunity to grow within a well‑established insurance and financial services division.