Motor Insurance Officer - Policy Operations

AlFuttaim; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Orient Insurance PJSC in Dubai seeks a Motor Insurance Officer - Policy Operations to support retail motor and fleet policy administration, processing quotations, approvals, policy transactions and customer requests with accuracy and timeliness.

The role connects customers, brokers and underwriters, ensures compliance with underwriting guidelines, and maintains records and reports to support audits.

Qualifications

• Bachelor's degree in a relevant discipline and 2–3 years of insurance experience.
• Basic knowledge of motor insurance products, policy documentation and processing.
• Ability to manage several cases simultaneously with accuracy and clear communication.

Responsibilities

• Support daily operations for retail motor and fleet insurance business.
• Prepare and process motor insurance quotations according to approved rates and guidelines.
• Issue new policies after confirming documentation, payment and authorization requirements.
• Handle renewals, endorsements and policy cancellations accurately.
• Review requests and provide approvals within the assigned authority matrix.
• Enter policy details into the insurance system and verify all recorded information.
• Coordinate with underwriters to clarify risk information and processing requirements.
• Follow up on missing documents, outstanding payments and pending approvals.
• Maintain trackers for quotations, approvals, pending cases and completed transactions.
• Prepare accurate operational reports for management review.

Skills

Motor insurance operations

Retail motor policy administration

Fleet insurance processing

Insurance quotation preparation

Policy issuance and renewal

Endorsements and cancellations

Authority-matrix review

Underwriting guideline compliance

Customer and vehicle document verif.

Insurance system data entry

Payment and approval follow-up

Broker and agent coordination

Turnaround-time monitoring

Operational tracking and reporting

Microsoft Excel

Microsoft Office

Record management

Customer request handling

Data accuracy and quality checking

Education

Bachelor's degree in a relevant discipline

Tools

Microsoft Excel

Microsoft Office

Job description

Motor Insurance Officer - Policy Operations Job Snapshot

Role: Motor Insurance Officer - Policy Operations

Location: Dubai, United Arab Emirates

Industry: Insurance

Function: Operations

Experience: 2-3 years

Job Type: Full-time

Position Overview

The Motor Insurance Officer - Policy Operations position in Dubai, United Arab Emirates is an Insurance opportunity supporting retail motor and fleet policy administration. Orient Insurance is hiring an organized professional to process quotations, approvals, policy transactions and customer requests accurately while meeting service timelines and underwriting requirements.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Insurance

Function: Operations

Salary: 5000-8000

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

This role supports the daily movement of motor insurance applications from quotation through policy issuance and subsequent servicing. It connects customers and channel partners with underwriters, brokers, agents and internal operations teams. Accurate processing helps control underwriting risk, prevent documentation errors and maintain dependable turnaround times for retail and fleet accounts.

Key Responsibilities

• Support daily operations for retail motor and fleet insurance business.
• Prepare and process motor insurance quotations according to approved rates and guidelines.
• Issue new policies after confirming documentation, payment and authorization requirements.
• Handle renewals, endorsements and policy cancellations accurately.
• Review requests and provide approvals within the assigned authority matrix.
• Refer cases beyond delegated authority to the appropriate underwriting personnel.
• Examine customer profiles, vehicle information and supporting documents for completeness.
• Enter policy details into the insurance system and verify all recorded information.
• Update policy records when approved changes are received.
• Follow up on missing documents, outstanding payments and pending approvals.
• Coordinate with underwriters to clarify risk information and processing requirements.
• Work with brokers, agents, channel partners and internal teams to resolve operational issues.
• Respond to customer requests clearly and within agreed service timelines.
• Maintain trackers for quotations, approvals, pending cases and completed transactions.
• Prepare accurate operational reports for management review.
• Ensure every transaction follows company procedures and underwriting guidelines.
• Monitor assigned cases against turnaround-time targets and escalation potential delays.
• Maintain organized records that support audit, compliance and customer-service requirements.
• Protect confidential customer, vehicle and policy information.

Ideal Profile

Applicants should hold a bachelor 's degree in a relevant discipline and have two to three years of previous insurance experience. Basic knowledge of motor insurance products, policy documentation and processing activities is required. The position suits a careful and dependable professional who can manage several cases simultaneously without losing accuracy. The successful candidate should communicate confidently with customers and business partners, follow up consistently and remain willing to expand their technical knowledge of retail motor and fleet insurance.

Skills Set

• Motor insurance operations
• Retail motor policy administration
• Fleet insurance processing
• Insurance quotation preparation
• Policy issuance and renewal
• Endorsements and cancellations
• Authority-matrix review
• Underwriting guideline compliance
• Customer and vehicle document verification
• Insurance system data entry
• Payment and approval follow-up
• Broker and agent coordination
• Turnaround-time monitoring
• Operational tracking and reporting
• Microsoft Excel
• Microsoft Office
• Record management
• Customer request handling
• Data accuracy and quality checking

Why Join Us

This position offers practical exposure to retail and fleet motor insurance within an established UAE insurer. It provides a foundation for progression into underwriting, policy administration, account servicing or broader insurance operations. Consistent demand for vehicle coverage and the continued development of digital policy services create stable opportunities for professionals with strong processing and coordination skills.

About the Company

Orient Insurance PJSC began operations in 1982 as part of Al-Futtaim Group and has developed into a prominent insurer in the UAE market. Headquartered in Dubai, the company serves customers through branches in the United Arab Emirates and a regional presence extending to Oman, Saudi Arabia and Bahrain. Its established capital base and distribution network support a broad range of insurance services for individual and commercial customers.