Ops Process Excellence Specialist

Amazon; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Job summary

Amazon Now operations in the UAE seeks an ACES Specialist to drive process excellence and optimize store operations. You will lead readiness and compliance checks, identify gaps, and support new store launches with data-driven decisions.

You will audit 4M/5S standards, monitor metrics, and provide on-ground support for escalations across AUH stores, collaborating with cross-functional teams to ensure smooth pilots and process launches.

Qualifications

• 1+ years in a customer-facing environment, warehousing, logistics or manufacturing.
• Experience communicating complex concepts in writing and speech.
• Fluency in English with strong written and verbal communication skills.

Responsibilities

• Conduct audits (4M, 5S) across Abu Dhabi Anow Stores.
• Monitor key metrics and enforce process standards for store operations.
• Support new store launches with readiness audits and go-live compliance checks.
• Identify process gaps and implement corrective actions to improve delivery performance.
• Provide on-ground support for operational escalations at Abu Dhabi sites.
• Collaborate with stakeholders to plan pilots and launch new processes across AUH stores.

Skills

Customer-facing

English fluency

Data-driven

Audit knowledge

Job description

Amazon Now operations in the UAE seeks an ACES Specialist to drive process excellence and optimize store operations. You will lead readiness and compliance checks, identify gaps, and support new store launches with data-driven decisions.

You will audit 4M/5S standards, monitor metrics, and provide on-ground support for escalations across AUH stores, collaborating with cross-functional teams to ensure smooth pilots and process launches.