Ops Process Excellence Specialist

Amazon

Dubai

On-site

AED 134,000 - 201,000

Full time

7 hours ago

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Job summary

Q Express Documents Transport LLC in Dubai is seeking an ACES Specialist for Amazon Now operations to drive process excellence and optimize store performance. You will conduct audits, monitor metrics, and support new store launches to ensure readiness and go-live success.

Ideal candidates have fluent English, at least 1 year of customer-facing or logistics experience, and strong written and verbal communication skills to influence operational improvements effectively.

Qualifications

Fluent English to speak, write, and read.
At least 1 year in customer-facing, warehousing, logistics or manufacturing.
Ability to convey complex concepts clearly in writing and speech.

Responsibilities

Conduct audits (4M, 5S) across Abu Dhabi Anow Stores.
Monitor key metrics and enforce store operation standards.
Support new store launches with readiness audits and go-live checks.
Identify process gaps and implement corrective actions to improve delivery performance.
Provide on-ground support for operational escalations at Abu Dhabi sites.
Collaborate with stakeholders to pilot and launch new processes across AUH stores.

Skills

Fluent English

Customer-facing experience

Communication skills

Job description

Ideal candidates have fluent English, at least 1 year of customer-facing or logistics experience, and strong written and verbal communication skills to influence operational improvements effectively.

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