Continuous Process Improvement Ops Specialist(Abu Dhabi), Anow Last Mile

Amazon; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Q Express Documents Transport LLC in Dubai is seeking an ACES Specialist for Amazon Now operations to drive process excellence and optimize store performance. You will conduct audits, monitor metrics, and support new store launches to ensure readiness and go-live success.

Ideal candidates have fluent English, at least 1 year of customer-facing or logistics experience, and strong written and verbal communication skills to influence operational improvements effectively.

Qualifications

• Fluent English to speak, write, and read.
• At least 1 year in customer-facing, warehousing, logistics or manufacturing.
• Ability to convey complex concepts clearly in writing and speech.

Responsibilities

• Conduct audits (4M, 5S) across Abu Dhabi Anow Stores.
• Monitor key metrics and enforce store operation standards.
• Support new store launches with readiness audits and go-live checks.
• Identify process gaps and implement corrective actions to improve delivery performance.
• Provide on-ground support for operational escalations at Abu Dhabi sites.
• Collaborate with stakeholders to pilot and launch new processes across AUH stores.

Skills

Fluent English

Customer-facing experience

Communication skills

Job description

Description Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) Operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon Now business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.

Description Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) Operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon Now business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance. This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
Key job responsibilities
We're seeking a ACES Specialist for our Amazon Now operations. In this role, your responsibilities will be to:
Conduct audits (4M, 5S) across Abu Dhabi Anow Stores
Monitor key metrics and enforce process standards for store operations.
Support new store launches with readiness audits and go-live compliance checks.
Identify process gaps and implement corrective actions to improve delivery performance.
Provide on-ground support for operational escalations at Abu Dhabi sites.
Work with stakeholders to plan Pilot / Launch new process / projects across AUH stores
Basic Qualifications

• Speak, write, and read fluently in English
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Experience effectively communicating complex concepts through written and verbal communication

Preferred Qualifications

• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Experience in Logistics, Distribution or Fulfillment processes
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience in software development

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Company - Q Express Documents Transport LLC - Dubai South Branch - L14
Job ID: A10575753