Ops Manager, 15-Min Delivery (Q-Commerce UAE)

Citizeneor; Dubai; Hybrid; AED 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Annual airfare allowance

End-of-service gratuity

Hybrid work flexibility

Job summary

Citizen EOR is seeking an Associate Operations Manager in Dubai to drive the 15-minute delivery promise. You will oversee dark stores and fulfillment hubs, balancing supply and demand while optimizing KPIs in a high-growth Q-Commerce environment.

Responsibilities include fleet management, tech-enabled bottleneck resolution, and compliance with UAE/GCC labor laws. Relocation support is provided for eligible candidates to Dubai.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Engineering, or Computer Science.
• 3 years in operations logistics or warehouse management.
• Excel (Data Analysis), SQL (basic), and experience with Warehouse Management Systems (WMS).
• Leadership to lead diverse fast-moving teams in a 24/7 operational environment.

Responsibilities

• Operational Excellence: Monitor and optimize KPIs including Picking Time, Delivery Time, and Order Accuracy.
• Fleet & Hub Management: Coordinate with dispatch teams to manage rider capacity and ensure dark stores are operating at peak efficiency.
• Tech Integration: Utilize real-time dashboards and internal logistics software to identify bottlenecks and deploy instant solutions.
• Compliance & Safety: Ensure all hub operations and rider protocols strictly adhere to local UAE/GCC labor laws and health and safety regulations.
• Resource Planning: Work with the Citizen EOR and HR Technology team to manage staffing levels and shift rotations for frontline personnel.

Skills

Excel

SQL

Data Analysis

Leadership

Education

Bachelor's degree in Business, Supply Chain Management, Engineering, or Computer Science

Tools

WMS

Job description

Citizen EOR is seeking an Associate Operations Manager in Dubai to drive the 15-minute delivery promise. You will oversee dark stores and fulfillment hubs, balancing supply and demand while optimizing KPIs in a high-growth Q-Commerce environment.

Responsibilities include fleet management, tech-enabled bottleneck resolution, and compliance with UAE/GCC labor laws. Relocation support is provided for eligible candidates to Dubai.