Operations Officer

PROGRESS BEAUTY PERFUMES & TRADING CO LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

PROGRESS BEAUTY PERFUMES & TRADING CO LLC in Abu Dhabi is seeking a proactive Operations Support professional to handle order processing, verify availability, prices and delivery details, and follow each order through to delivery.

The role requires proficiency with ERP systems (preferably 1C), Excel and MS Office; you will prepare quotations, sales orders, invoices and delivery notes, respond to inquiries, manage returns, coordinate with warehouse and logistics, and support accounts with

Qualifications

• Experience in operations support, order processing or customer service.
• ERP proficiency, preferably 1C, and strong data entry.
• Excellent communication and attention to detail.
• Ability to manage multiple priorities across teams.

Responsibilities

• Process customer and online orders and verify details.
• Prepare quotations, sales orders, invoices and delivery notes.
• Respond to inquiries and coordinate resolutions.
• Coordinate with warehouse on stock and dispatch.
• Support accounts with invoices and payment confirmations.
• Maintain organized records and routine reports.

Skills

Operations support

Order processing

Sales coordination

Customer service

Tools

1C ERP

Microsoft Excel

Microsoft Word

Email

Job description

Job description

Order processing: Process customer and online orders, verify availability, prices, quantities anddelivery details, and follow each order through to delivery.

ERP and documentation: Prepare quotations, sales orders, invoices and delivery notes in the ERP/ 1C system, maintaining accurate customer and transaction records.

Customer service: Respond to inquiries, provide order updates and coordinate complaintresolutions. Assist with returns, exchanges and refunds under company procedures; escalatematters requiring approval.

Inventory and warehouse support: Maintain inventory records, assist with stock checks andcoordinate with the warehouse team on availability, stock movements and discrepancies.

Packing and dispatch: Assist with picking, checking and packing orders, ensuring products,quantities, packaging and supporting documents are correct before dispatch.

Delivery coordination: Arrange collections and deliveries with the delivery team and logisticspartners. Track progress, follow up on delays and maintain delivery confirmations.

Sales and accounts support: Support sales with quotations, reports and order updates.Coordinate with the headquarters accounts team on invoices, payment confirmations, credit notesand related documentation.

Administration and follow-up: Maintain organized physical and digital records, prepare routineoperational reports and follow up on pending tasks across departments

Skills

Experience in operations support, order processing, sales coordination or customer service; beauty,cosmetics, retail, e-commerce or trading experience is an advantage.

Proficiency in ERP systems, preferably 1C, and strong computer skills, including Microsoft Excel,Word, email and accurate data entry.

Excellent verbal and written communication, customer-service skills and a practical understanding ofinvoicing, inventory records and order fulfilment.

Strong attention to detail, organization and follow-up, with the ability to manage multiple prioritiesand work effectively across teams.

A dependable, proactive approach and willingness to assist with practical tasks, including orderchecking, packing and dispatch.