Operations Officer

PROGRESS BEAUTY PERFUMES AND COSMETICS TRADING CO LLC; Dubai; Vor Ort; AED 61.000 - 95.000; Vollzeit

Zusammenfassung

PROGRESS BEAUTY PERFUMES AND COSMETICS TRADING CO LLC is seeking an Operations Support professional in Dubai to manage order processing, ERP documentation, and coordination with logistics and accounts teams. The role emphasizes accurate data entry, strong communication, and cross-department collaboration.

The ideal candidate will have ERP experience (preferably 1C), proficiency with Excel and Word, and a proactive approach to packing, dispatch, and post-order follow-up in a fast-paced

Qualifikationen

• Experience in operations support, order processing, sales coordination or customer service; beauty, cosmetics, retail, e-commerce or trading experience is an advantage.
• Proficiency in ERP systems, preferably 1C, and strong computer skills, including Microsoft Excel, Word, email and accurate data entry.
• Excellent verbal and written communication, customer-service skills and a practical understanding of invoicing, inventory records and order fulfilment.
• Strong attention to detail, organization and follow-up, with the ability to manage multiple priorities and work effectively across teams.
• A dependable, proactive approach and willingness to assist with practical tasks, including order checking, packing and dispatch.

Aufgaben

• Order processing: Process customer and online orders, verify availability, prices, quantities and delivery details, and follow each order through to delivery.
• ERP and documentation: Prepare quotations, sales orders, invoices and delivery notes in the ERP/1C system, maintaining accurate customer and transaction records.
• Customer service: Respond to inquiries, provide order updates and coordinate complaint resolutions; escalate matters requiring approval.
• Inventory and warehouse support: Maintain inventory records, assist with stock checks and coordinate with the warehouse team on availability, stock movements and discrepancies.
• Packing and dispatch: Assist with picking, checking and packing orders, ensuring products, quantities, packaging and supporting documents are correct before dispatch.
• Delivery coordination: Arrange collections and deliveries with the delivery team and logistics partners. Track progress, follow up on delays and maintain delivery confirmations.
• Sales and accounts support: Support sales with quotations, reports and order updates. Coordinate with the headquarters accounts team on invoices, payment confirmations, credit notes and related documentation.
• Administration and follow-up: Maintain organized physical and digital records, prepare routine operational reports and follow up on pending tasks across departments.

Kenntnisse

ERP systems

1C

Excel

Word

Communication

Data entry

Customer service

Tools

1C ERP

Microsoft Excel

Microsoft Word

Jobbeschreibung

Job Description:

Roles and responsibilities :-

Order processing: Process customer and online orders, verify availability, prices, quantities anddelivery details, and follow each order through to delivery.

ERP and documentation: Prepare quotations, sales orders, invoices and delivery notes in the ERP/ 1C system, maintaining accurate customer and transaction records.

Customer service: Respond to inquiries, provide order updates and coordinate complaintresolutions. Assist with returns, exchanges and refunds under company procedures; escalatematters requiring approval.

Inventory and warehouse support: Maintain inventory records, assist with stock checks andcoordinate with the warehouse team on availability, stock movements and discrepancies.

Packing and dispatch: Assist with picking, checking and packing orders, ensuring products,quantities, packaging and supporting documents are correct before dispatch.

Delivery coordination: Arrange collections and deliveries with the delivery team and logisticspartners. Track progress, follow up on delays and maintain delivery confirmations.

Sales and accounts support: Support sales with quotations, reports and order updates.Coordinate with the headquarters accounts team on invoices, payment confirmations, credit notesand related documentation.

Administration and follow-up: Maintain organized physical and digital records, prepare routineoperational reports and follow up on pending tasks across departments.

Desired candidate profile :-

Experience in operations support, order processing, sales coordination or customer service; beauty,cosmetics, retail, e-commerce or trading experience is an advantage.

Proficiency in ERP systems, preferably 1C, and strong computer skills, including Microsoft Excel,Word, email and accurate data entry.

Excellent verbal and written communication, customer-service skills and a practical understanding ofinvoicing, inventory records and order fulfilment.

Strong attention to detail, organization and follow-up, with the ability to manage multiple prioritiesand work effectively across teams.

A dependable, proactive approach and willingness to assist with practical tasks, including orderchecking, packing and dispatch.

Requirements: